NAICOM发布了消费者对保险公司未付索赔的投诉

几天前的国家保险委员会（NAICOM）在其网站消费者投诉中发表了保险公司未付索赔的投诉

The National Insurance Commission (NAICOM) has taken the initiative to publish a list of consumer complaints concerning unpaid claims by insurance companies on its website. The majority of these complaints, most of which span over past years, arise from weak firms that are already under regulatory watch.

国家保险委员会（NAICOM）主动发表了有关保险公司在其网站上未付索赔的消费者投诉清单。这些投诉中的大多数是过去几年中的大多数，是由于已经处于监管观察的薄弱公司而产生的。

This move has raised varied opinions among industry stakeholders. Some believe that publishing the complaints in an attempt to shame companies into action is not the best approach, considering the time and resources invested by the regulator in mediating and attempting to resolve the issues. They suggest that perhaps focusing on closing the gaps in communication and reaching mutual agreement would be more effective.

这一举动提高了行业利益相关者的不同意见。有人认为，考虑监管机构在调解和试图解决这些问题方面投入的时间和资源的时间和资源，将投诉发表企图羞辱公司并不是最好的方法。他们建议，也许专注于缩小沟通差距和达成共识的差距会更有效。

Others, however, believe that publishing the complaints is a step in the right direction, especially as it serves as a deterrent to companies attempting to evade their obligations.

但是，其他人则认为，发表投诉是朝着正确的方向迈出的一步，尤其是因为它对试图逃避义务的公司的威慑作用。

The data from NAICOM reveals that aggrieved policyholders have a total of 1,582 complaints and are owed in excess of N24.59 billion and $22.56 million.

NAICOM的数据表明，受屈的保单持有人总共有1,582个投诉，并欠下245.9亿荷兰盾和2256万美元。

The complaints cover various types of insurance, with IGI having the highest number of complaints at 327, followed by African Alliance Insurance with 282 complaints and Standard Alliance Insurance with 229 complaints.

投诉涵盖了各种类型的保险，IGI的投诉数量为327，其次是非洲联盟保险，并拥有282份投诉和标准联盟保险，并有229个投诉。

In a move to deter frivolous excuses by insurers, industry regulator, NAICOM has threatened that insurance companies would henceforth pay for all cases resolved through its intervention.

为了阻止保险公司行业监管机构的轻率借口，NAICOM威胁说，保险公司此后将为所有通过干预而解决的案件付费。

The Commission’s Deputy Commissioner for Insurance, Technical, Michel Akpoviota, stated this at the 51st edition of the Chartered Insurance Institute of Nigeria (CIIN) President’s Dinner in Lagos.

该委员会在尼日利亚特许保险研究所（CIIN）在拉各斯举行的第51版，米歇尔·阿克波维奥塔（Michel Akpoviota）技术副局长，米歇尔·阿克波维奥塔（Michel Akpoviota）在第51版中表示了这一点。

According to him, the regulator had charged insurance companies to operate ethically and live up to their claims payment responsibilities.

据他说，监管机构已指控保险公司以道德运营并履行其索赔付款责任。

Akpoviota said, “We have charged them to pay for the time spent by NAICOM in resolving issues between them and their policyholders. We also charged them to settle all outstanding claims and see reasons to settle claims.

阿克波维奥塔（Akpoviota）说：“我们已指控他们支付Naicom在解决他们与保单持有人之间的问题上花费的时间。我们还指控他们解决所有未偿还的索赔，并看到解决索赔的理由。

“We have launched a Portal for consumers to launch their complaints. The portal offers a streamlined and user-friendly platform for addressing all insurance related complaints.

“我们已经启动了一个门户，供消费者发起投诉。该门户网站提供了一个简化且用户友好的平台来解决所有与保险相关的投诉。

“We are urging the public to effectively utilise the platform to reach out to the Commission on all Insurance related complaints.”

“我们敦促公众有效利用该平台就所有与保险相关的投诉接触委员会。”