NAICOM發布了消費者對保險公司未付索賠的投訴

幾天前的國家保險委員會（NAICOM）在其網站消費者投訴中發表了保險公司未付索賠的投訴

The National Insurance Commission (NAICOM) has taken the initiative to publish a list of consumer complaints concerning unpaid claims by insurance companies on its website. The majority of these complaints, most of which span over past years, arise from weak firms that are already under regulatory watch.

國家保險委員會（NAICOM）主動發表了有關保險公司在其網站上未付索賠的消費者投訴清單。這些投訴中的大多數是過去幾年中的大多數，是由於已經處於監管觀察的薄弱公司而產生的。

This move has raised varied opinions among industry stakeholders. Some believe that publishing the complaints in an attempt to shame companies into action is not the best approach, considering the time and resources invested by the regulator in mediating and attempting to resolve the issues. They suggest that perhaps focusing on closing the gaps in communication and reaching mutual agreement would be more effective.

這一舉動提高了行業利益相關者的不同意見。有人認為，考慮監管機構在調解和試圖解決這些問題方面投入的時間和資源的時間和資源，將投訴發表企圖羞辱公司並不是最好的方法。他們建議，也許專注於縮小溝通差距和達成共識的差距會更有效。

Others, however, believe that publishing the complaints is a step in the right direction, especially as it serves as a deterrent to companies attempting to evade their obligations.

但是，其他人則認為，發表投訴是朝著正確的方向邁出的一步，尤其是因為它對試圖逃避義務的公司的威懾作用。

The data from NAICOM reveals that aggrieved policyholders have a total of 1,582 complaints and are owed in excess of N24.59 billion and $22.56 million.

NAICOM的數據表明，受屈的保單持有人總共有1,582個投訴，並欠下245.9億荷蘭盾和2256萬美元。

The complaints cover various types of insurance, with IGI having the highest number of complaints at 327, followed by African Alliance Insurance with 282 complaints and Standard Alliance Insurance with 229 complaints.

投訴涵蓋了各種類型的保險，IGI的投訴數量為327，其次是非洲聯盟保險，並擁有282份投訴和標準聯盟保險，並有229個投訴。

In a move to deter frivolous excuses by insurers, industry regulator, NAICOM has threatened that insurance companies would henceforth pay for all cases resolved through its intervention.

為了阻止保險公司行業監管機構的輕率藉口，NAICOM威脅說，保險公司此後將為所有通過乾預而解決的案件付費。

The Commission’s Deputy Commissioner for Insurance, Technical, Michel Akpoviota, stated this at the 51st edition of the Chartered Insurance Institute of Nigeria (CIIN) President’s Dinner in Lagos.

該委員會在尼日利亞特許保險研究所（CIIN）在拉各斯舉行的第51版，米歇爾·阿克波維奧塔（Michel Akpoviota）技術副局長，米歇爾·阿克波維奧塔（Michel Akpoviota）在第51版中表示了這一點。

According to him, the regulator had charged insurance companies to operate ethically and live up to their claims payment responsibilities.

據他說，監管機構已指控保險公司以道德運營並履行其索賠付款責任。

Akpoviota said, “We have charged them to pay for the time spent by NAICOM in resolving issues between them and their policyholders. We also charged them to settle all outstanding claims and see reasons to settle claims.

阿克波維奧塔（Akpoviota）說：“我們已指控他們支付Naicom在解決他們與保單持有人之間的問題上花費的時間。我們還指控他們解決所有未償還的索賠，並看到解決索賠的理由。

“We have launched a Portal for consumers to launch their complaints. The portal offers a streamlined and user-friendly platform for addressing all insurance related complaints.

“我們已經啟動了一個門戶，供消費者發起投訴。該門戶網站提供了一個簡化且用戶友好的平台來解決所有與保險相關的投訴。

“We are urging the public to effectively utilise the platform to reach out to the Commission on all Insurance related complaints.”

“我們敦促公眾有效利用該平台就所有與保險相關的投訴接觸委員會。”