币安将利用 AWS AI 提升用户体验

全球最大的交易所正在深化人工智能与其平台的整合。 10 月 31 日星期四，币安宣布将利用

Binance, the world’s largest crypto exchange, has announced a new partnership with Amazon Web Services (AWS) to enhance user onboarding, Know Your Customer (KYC) processes, and customer support through the integration of AWS AI models.

全球最大的加密货币交易所 Binance 宣布与 Amazon Web Services (AWS) 建立新的合作伙伴关系，通过集成 AWS AI 模型来增强用户入门、了解您的客户 (KYC) 流程和客户支持。

According to a press release shared with CryptoSlate on October 31, this collaboration aims to streamline user experiences and improve efficiency across various touchpoints.

根据 10 月 31 日与 CryptoSlate 分享的新闻稿，此次合作旨在简化用户体验并提高各个接触点的效率。

Upon uploading their documents, AWS AI will automatically extract and fill in relevant user details during onboarding, reducing the need for manual entries and enhancing accuracy.

上传文档后，AWS AI 将在入职期间自动提取并填写相关的用户详细信息，从而减少手动输入的需要并提高准确性。

Additionally, an AWS-powered AI chatbot will assist customer support agents in resolving queries efficiently.

此外，由 AWS 提供支持的 AI 聊天机器人将协助客户支持代理有效解决查询。

Promising results have already been observed during trials, with a 95% Information Recognition Rate achieved, indicating the AI’s ability to accurately process information in the majority of cases.

在试验过程中已经观察到了可喜的结果，信息识别率达到了 95%，这表明人工智能在大多数情况下都能准确处理信息。

Furthermore, the integration of AWS AI has led to a significant reduction in Optical Character Recognition (OCR) costs by 80%, rendering the process of reading and converting scanned images more efficient.

此外，AWS AI 的集成使光学字符识别 (OCR) 成本大幅降低了 80%，从而使读取和转换扫描图像的过程更加高效。

At the same time, the time spent on manual checks has decreased by 30%, boosting overall efficiency.

同时，人工检查时间减少了30%，提升了整体效率。

This integration also benefits users by providing a more reliable onboarding process and robust customer support.

这种集成还通过提供更可靠的入职流程和强大的客户支持来使用户受益。

For instance, the approval rate for proof-of-address submissions during onboarding has increased by 6%, while the first-call resolution rate in customer support has risen by 5%.

例如，入职期间地址证明提交的批准率提高了 6%，而客户支持中的首次呼叫解决率提高了 5%。

Commenting on the partnership, Rohit Wad, Chief Technology Officer at Binance, said, “Our partnership with AWS is not just about reducing costs; it also helps us further our goal of providing secure and reliable services to our users.”

币安首席技术官 Rohit Wad 在评论此次合作时表示：“我们与 AWS 的合作不仅仅是为了降低成本，更是为了降低成本。”它还帮助我们进一步实现为用户提供安全可靠服务的目标。”

The integration of AI technology into Binance's platform is part of a broader effort by the exchange to enhance the user experience and efficiency of its operations.

将人工智能技术集成到币安平台中是该交易所为增强用户体验和运营效率而做出的更广泛努力的一部分。

In recent months, Binance has also rolled out its own AI-powered NFT generator, Bicasso, and announced plans to burn BNB tokens using a new AI mechanism.

近几个月来，币安还推出了自己的人工智能驱动的 NFT 生成器 Bicasso，并宣布计划使用新的人工智能机制销毁 BNB 代币。