幣安將利用 AWS AI 提升用戶體驗

全球最大的交易所正在深化人工智慧與其平台的整合。 10 月 31 日星期四，幣安宣布將利用

Binance, the world’s largest crypto exchange, has announced a new partnership with Amazon Web Services (AWS) to enhance user onboarding, Know Your Customer (KYC) processes, and customer support through the integration of AWS AI models.

全球最大的加密貨幣交易所 Binance 宣布與 Amazon Web Services (AWS) 建立新的合作夥伴關係，透過整合 AWS AI 模型來增強用戶入門、了解您的客戶 (KYC) 流程和客戶支援。

According to a press release shared with CryptoSlate on October 31, this collaboration aims to streamline user experiences and improve efficiency across various touchpoints.

根據 10 月 31 日與 CryptoSlate 分享的新聞稿，此次合作旨在簡化用戶體驗並提高各個接觸點的效率。

Upon uploading their documents, AWS AI will automatically extract and fill in relevant user details during onboarding, reducing the need for manual entries and enhancing accuracy.

上傳文件後，AWS AI 將在入職期間自動提取並填寫相關的用戶詳細信息，從而減少手動輸入的需要並提高準確性。

Additionally, an AWS-powered AI chatbot will assist customer support agents in resolving queries efficiently.

此外，由 AWS 提供支援的 AI 聊天機器人將協助客戶支援代理有效解決查詢。

Promising results have already been observed during trials, with a 95% Information Recognition Rate achieved, indicating the AI’s ability to accurately process information in the majority of cases.

在試驗過程中已經觀察到了可喜的結果，資訊識別率達到了 95%，這表明人工智慧在大多數情況下都能準確處理資訊。

Furthermore, the integration of AWS AI has led to a significant reduction in Optical Character Recognition (OCR) costs by 80%, rendering the process of reading and converting scanned images more efficient.

此外，AWS AI 的整合使光學字元辨識 (OCR) 成本大幅降低了 80%，從而使讀取和轉換掃描影像的過程更加高效。

At the same time, the time spent on manual checks has decreased by 30%, boosting overall efficiency.

同時，人工檢查時間減少了30%，提升了整體效率。

This integration also benefits users by providing a more reliable onboarding process and robust customer support.

這種整合還透過提供更可靠的入職流程和強大的客戶支援來使用戶受益。

For instance, the approval rate for proof-of-address submissions during onboarding has increased by 6%, while the first-call resolution rate in customer support has risen by 5%.

例如，入職期間地址證明提交的批准率提高了 6%，而客戶支援中的首次呼叫解決率提高了 5%。

Commenting on the partnership, Rohit Wad, Chief Technology Officer at Binance, said, “Our partnership with AWS is not just about reducing costs; it also helps us further our goal of providing secure and reliable services to our users.”

幣安首席技術官 Rohit Wad 在評論此次合作時表示：“我們與 AWS 的合作不僅僅是為了降低成本，更是為了降低成本。”它還幫助我們進一步實現為用戶提供安全可靠服務的目標。

The integration of AI technology into Binance's platform is part of a broader effort by the exchange to enhance the user experience and efficiency of its operations.

將人工智慧技術整合到幣安平台中是該交易所為增強用戶體驗和營運效率而做出的更廣泛努力的一部分。

In recent months, Binance has also rolled out its own AI-powered NFT generator, Bicasso, and announced plans to burn BNB tokens using a new AI mechanism.

近幾個月來，幣安還推出了自己的人工智慧驅動的 NFT 生成器 Bicasso，並宣布計劃使用新的人工智慧機制銷毀 BNB 代幣。