聯邦監察員的干預透過單一窗口設施和宣傳活動解決了伊斯蘭堡的車輛登記問題

Wafaqi Mohtasib 的 Ejaz Ahmad Qureshi 指示消費稅辦公室 (ETO) 建立一個單一窗口便利服務台，提供車輛登記和過戶服務。視察小組調查後報告，經貿辦現時提供線上及現場登記設施，包括派遣流動隊在園區提供服務。此外，團隊還發現代理商非法收取登記表和影本費用。莫赫塔西布指示 ETO 進行宣傳活動，並在顯著位置展示註冊要求和線上註冊訊息，以方便公眾。

Wafaqi Mohtasib's Intervention Yields Concrete Solutions for Islamabad Vehicle Registration Woes: One-Window Facility and Awareness Campaign Launched

Wafaqi Mohtasib 的干預措施為伊斯蘭堡車輛登記問題提供了具體解決方案：推出了單一窗口設施和宣傳活動

Islamabad, April 25, 2024 (ISPR): In a significant move to alleviate the longstanding grievances faced by the citizens of Islamabad in registering their vehicles, the Wafaqi Mohtasib (Federal Ombudsman), Ejaz Ahmad Qureshi, has directed the Excise and Taxation Office (ETO) to establish a comprehensive one-window facility and launch a robust awareness campaign.

伊斯蘭堡，2024 年 4 月 25 日（ISPR）：為緩解伊斯蘭堡公民在車輛登記方面長期面臨的不滿，Wafaqi Mohtasib（聯邦監察員）Ejaz Ahmad Qureshi 採取了一項重大舉措，指示消費稅辦公室 ( ETO）建立綜合性單一窗口設施並進行強而有力的宣傳活動。

Acting on the directives of the Wafaqi Mohtasib, a senior inspection team from his office visited the ETO office on Thursday, embarking on a comprehensive investigation into the challenges faced by the public. The team meticulously gathered feedback from individuals present, carefully documenting their complaints for immediate resolution.

根據 Wafaqi Mohtasib 的指示，其辦公室的高級檢查小組於週四訪問了 ETO 辦公室，開始對公眾面臨的挑戰進行全面調查。團隊仔細收集了在場人員的回饋，仔細記錄了他們的投訴，以便立即解決。

The inspection team's diligent efforts culminated in a comprehensive report submitted to the Wafaqi Mohtasib, who swiftly issued directives for the establishment of a dedicated one-window facilitation desk within the ETO office. This groundbreaking initiative will provide citizens with seamless access to all essential services related to vehicle registration under a single roof, eliminating the inconvenience of navigating multiple touchpoints.

檢查小組的辛勤努力最終向 Wafaqi Mohtasib 提交了一份綜合報告，後者迅速下達指令，在 ETO 辦公室內設立專門的單一窗口便利服務台。這項開創性的舉措將使公民能夠在同一屋簷下無縫存取與車輛登記相關的所有基本服務，消除多個接觸點導航的不便。

In a positive development, the ETO office informed the inspection team that essential services, including vehicle registration, transfer of registration, and token tax payment, are now conveniently available online for the public's convenience. Additionally, the ETO office has extended its services to the doorsteps of applicants, offering these facilities at their residences for a nominal fee of Rs. 1900.

一個積極的進展是，經濟貿易辦公室告知檢查組，包括車輛登記、登記轉讓和象徵性繳稅在內的基本服務現在都可以在網上方便地獲得，以方便公眾。此外，ETO 辦公室已將服務延伸到申請人家門口，在申請人的住所提供這些設施，象徵性地收取 100 盧比的費用。 1900年。

Furthermore, the ETO office has deployed dedicated mobile teams to serve the public in public parks and other common areas daily from 4 pm onwards, ensuring that registration services are readily accessible to all.

此外，經貿辦辦公室已派出專門的流動團隊，每日下午四時起在公園及其他公共地方為公眾提供服務，確保所有人都能方便地辦理登記服務。

Lauding the efforts of the ETO office, the Wafaqi Mohtasib emphasized the urgent need for a comprehensive awareness campaign to educate the public about these vital services. He firmly believes that informed citizens are empowered to make informed decisions and navigate administrative procedures with greater ease.

Wafaqi Mohtasib 對 ETO 辦公室的努力表示讚賞，並強調迫切需要進行全面的宣傳活動，以教育大眾了解這些重要服務。他堅信，知情的公民有權做出明智的決定並更輕鬆地處理行政程序。

During the inspection team's visit, several petitioners raised concerns about a rampant agent mafia operating within the ETO office, charging exorbitant fees for basic services. They alleged that a single registration form was being sold for Rs. 200, while photocopy charges were inflated to Rs. 50 per page.

在視察組視察期間，多名訪員對經濟貿易辦公室內黑社會勢力猖獗、向基本服務收取過高費用表示擔憂。他們聲稱一張登記表的售價為盧比。 200盧比，而影印費則被誇大到盧比。每頁 50 個。

The inspection team took swift action, instructing the ETO office administration to prominently display all necessary requirements for registration, transfer, and token tax submission in English and Urdu on signboards throughout the premises. Additionally, they emphasized the need to provide clear and concise information on online registration procedures.

檢查小組迅速採取行動，指示 ETO 辦公室管理部門在整個場所的招牌上以英語和烏爾都語醒目地展示登記、轉讓和象徵性納稅的所有必要要求。此外，他們強調需要提供有關線上註冊程序的清晰簡潔的資訊。

The Wafaqi Mohtasib's proactive intervention and the ETO office's swift response mark a turning point in the streamlining of vehicle registration services in Islamabad. The establishment of a one-window facility, the launch of an awareness campaign, and the crackdown on exploitative agents will significantly enhance the public's experience and reduce instances of frustration and inconvenience.

Wafaqi Mohtasib 的積極幹預和 ETO 辦公室的迅速反應標誌著伊斯蘭堡車輛登記服務精簡工作的轉折點。建立單一窗口設施、進行宣傳活動以及打擊剝削性代理人將顯著增強公眾的體驗並減少沮喪和不便的情況。

The Wafaqi Mohtasib's Office remains steadfast in its commitment to safeguarding the rights and interests of citizens, ensuring that public services are delivered with efficiency, transparency, and fairness.

瓦法齊·莫赫塔西卜辦公室堅定不移地致力於維護公民的權益，確保公共服務高效、透明和公平。