联邦监察员的干预通过单一窗口设施和宣传活动解决了伊斯兰堡的车辆登记问题

Wafaqi Mohtasib 的 Ejaz Ahmad Qureshi 指示消费税办公室 (ETO) 建立一个单一窗口便利服务台，提供车辆登记和过户服务。视察小组调查后报告，经贸办现时提供网上及现场登记设施，包括派流动队在公园提供服务。此外，该团队还发现代理商非法收取登记表和复印件费用。莫赫塔西布指示 ETO 开展宣传活动，并在显着位置展示注册要求和在线注册信息，以方便公众。

Wafaqi Mohtasib's Intervention Yields Concrete Solutions for Islamabad Vehicle Registration Woes: One-Window Facility and Awareness Campaign Launched

Wafaqi Mohtasib 的干预措施为伊斯兰堡车辆登记问题提供了具体解决方案：推出了单一窗口设施和宣传活动

Islamabad, April 25, 2024 (ISPR): In a significant move to alleviate the longstanding grievances faced by the citizens of Islamabad in registering their vehicles, the Wafaqi Mohtasib (Federal Ombudsman), Ejaz Ahmad Qureshi, has directed the Excise and Taxation Office (ETO) to establish a comprehensive one-window facility and launch a robust awareness campaign.

伊斯兰堡，2024 年 4 月 25 日（ISPR）：为缓解伊斯兰堡公民在车辆登记方面长期面临的不满，Wafaqi Mohtasib（联邦监察员）Ejaz Ahmad Qureshi 采取了一项重大举措，指示消费税办公室 ( ETO）建立综合性单一窗口设施并开展强有力的宣传活动。

Acting on the directives of the Wafaqi Mohtasib, a senior inspection team from his office visited the ETO office on Thursday, embarking on a comprehensive investigation into the challenges faced by the public. The team meticulously gathered feedback from individuals present, carefully documenting their complaints for immediate resolution.

根据 Wafaqi Mohtasib 的指示，其办公室的高级检查小组于周四访问了 ETO 办公室，开始对公众面临的挑战进行全面调查。该团队仔细收集了在场人员的反馈，仔细记录了他们的投诉，以便立即解决。

The inspection team's diligent efforts culminated in a comprehensive report submitted to the Wafaqi Mohtasib, who swiftly issued directives for the establishment of a dedicated one-window facilitation desk within the ETO office. This groundbreaking initiative will provide citizens with seamless access to all essential services related to vehicle registration under a single roof, eliminating the inconvenience of navigating multiple touchpoints.

检查组的辛勤努力最终向 Wafaqi Mohtasib 提交了一份综合报告，后者迅速下达指令，在 ETO 办公室内设立专门的单一窗口便利服务台。这项开创性的举措将使公民能够在同一屋檐下无缝访问与车辆登记相关的所有基本服务，消除多个接触点导航的不便。

In a positive development, the ETO office informed the inspection team that essential services, including vehicle registration, transfer of registration, and token tax payment, are now conveniently available online for the public's convenience. Additionally, the ETO office has extended its services to the doorsteps of applicants, offering these facilities at their residences for a nominal fee of Rs. 1900.

一个积极的进展是，经济贸易办办公室告知检查组，包括车辆登记、登记转让和象征性缴税在内的基本服务现在都可以在网上方便地获得，以方便公众。此外，ETO 办公室已将服务延伸到申请人家门口，在申请人的住所提供这些设施，象征性地收取 100 卢比的费用。 1900年。

Furthermore, the ETO office has deployed dedicated mobile teams to serve the public in public parks and other common areas daily from 4 pm onwards, ensuring that registration services are readily accessible to all.

此外，经贸办办公室已派出专门的流动团队，每日下午四时起在公园及其他公共地方为公众提供服务，确保所有人都能方便地办理登记服务。

Lauding the efforts of the ETO office, the Wafaqi Mohtasib emphasized the urgent need for a comprehensive awareness campaign to educate the public about these vital services. He firmly believes that informed citizens are empowered to make informed decisions and navigate administrative procedures with greater ease.

Wafaqi Mohtasib 对 ETO 办公室的努力表示赞赏，并强调迫切需要开展全面的宣传活动，以教育公众了解这些重要服务。他坚信，知情的公民有权做出明智的决定并更轻松地处理行政程序。

During the inspection team's visit, several petitioners raised concerns about a rampant agent mafia operating within the ETO office, charging exorbitant fees for basic services. They alleged that a single registration form was being sold for Rs. 200, while photocopy charges were inflated to Rs. 50 per page.

在视察组视察期间，多名访民对经济贸易办办公室内黑社会势力猖獗、向基本服务收取过高费用表示担忧。他们声称一张登记表的售价为卢比。 200卢比，而复印费则被夸大到卢比。每页 50 个。

The inspection team took swift action, instructing the ETO office administration to prominently display all necessary requirements for registration, transfer, and token tax submission in English and Urdu on signboards throughout the premises. Additionally, they emphasized the need to provide clear and concise information on online registration procedures.

检查组迅速采取行动，指示 ETO 办公室管理部门在整个场所的招牌上以英语和乌尔都语醒目地展示登记、转让和象征性纳税的所有必要要求。此外，他们强调需要提供有关在线注册程序的清晰简洁的信息。

The Wafaqi Mohtasib's proactive intervention and the ETO office's swift response mark a turning point in the streamlining of vehicle registration services in Islamabad. The establishment of a one-window facility, the launch of an awareness campaign, and the crackdown on exploitative agents will significantly enhance the public's experience and reduce instances of frustration and inconvenience.

Wafaqi Mohtasib 的积极干预和 ETO 办公室的迅速反应标志着伊斯兰堡车辆登记服务精简工作的转折点。建立单一窗口设施、开展宣传活动以及打击剥削性代理人将显着增强公众的体验并减少沮丧和不便的情况。

The Wafaqi Mohtasib's Office remains steadfast in its commitment to safeguarding the rights and interests of citizens, ensuring that public services are delivered with efficiency, transparency, and fairness.

瓦法齐·莫赫塔西卜办公室坚定不移地致力于维护公民的权益，确保公共服务高效、透明和公平。