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Cryptocurrency News Articles
Kenyans Unable to Purchase Kenya Power Tokens via Safaricom’s M-Pesa Due to Technical Problems
Jan 26, 2025 at 02:07 am
Customers have been reporting technical problems since around 6 pm, and the issue remains unresolved after more than two hours.
Kenyans trying to buy Kenya Power tokens through Safaricom's M-Pesa are currently unable to do so.
Customers have been flagging technical hitches since around 6 pm, an issue that has remained unresolved over two hours later.
Those on M-Pesa have been receiving error messages like, “Transaction failed, M-PESA cannot complete payment of Ksh50.00 to KPLC PREPAID. Please try again shortly.”
Lucky are those receiving the error message; a good number of M-Pesa customers are not getting any messages at all after trying to buy electricity tokens.
Reaching out to the power company, they have acknowledged the issue publicly stating, ” We are working to resolve a hitch, which is causing delays in vending of prepaid tokens. Apologies for the inconvenience caused.”
Read: Airtel Money: Now Pay KPLC Bills with Zero Transaction Fees
Kenya Power does have other digital payment partners including Equitel, Airtel Money Co-op Bank and KCB Bank. These other platforms are working seamlessly for now. Notably, buying Kenya Power Tokens through Airtel money comes at no extra charge.
Disclaimer:info@kdj.com
The information provided is not trading advice. kdj.com does not assume any responsibility for any investments made based on the information provided in this article. Cryptocurrencies are highly volatile and it is highly recommended that you invest with caution after thorough research!
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