佐治亚州退伍军人在社交媒体上分享与特许经营权所有者的负面互动后，消防站替补人员道歉

在一名佐治亚州退伍军人在社交媒体上分享了她的家人与特许经营权所有者的负面互动后，拥有 Firehouse Subs 的公司已道歉。

A Georgia veteran is speaking out after she and her mother, both veterans themselves, said they were mistreated by the owner of a Firehouse Subs franchise on Veterans Day.

佐治亚州一名退伍军人在她和她的母亲（本身也是退伍军人）表示，她们在退伍军人节受到消防站替补特许经营店老板的虐待后，她发表了讲话。

Now, the company that owns the restaurant chain is apologizing for what it calls an “unacceptable experience.”

现在，拥有这家连锁餐厅的公司正在为所谓的“不可接受的经历”道歉。

POOLER, Ga. (WSAV) – Brianna Lancaster and her mother Aimee Eisensmith, who are both veterans, visited the Pooler, Georgia, location on Veterans Day to take advantage of its special deal for vets and active duty military, according to Lancaster’s Facebook post.

佐治亚州普勒 (WSAV)——根据兰卡斯特的 Facebook 帖子，布莱恩娜·兰卡斯特和她的母亲艾梅·艾森史密斯都是退伍军人，他们在退伍军人节那天参观了乔治亚州普勒的地点，以利用针对退伍军人和现役军人的特别优惠。 。

While there, Lancaster said the owner lamented how much money the restaurant was losing and that veterans were entitled. Lancaster and Eisensmith said name-calling followed and they were ordered to leave the restaurant.

兰卡斯特说，在那里，店主对餐厅损失了这么多钱感到遗憾，而退伍军人有权利这样做。兰卡斯特和艾森史密斯说，随后遭到辱骂，他们被勒令离开餐厅。

“We’ve noticed over and over again, it’s not just us,” said Eisensmith. “This went on all day. It’s gone on previously. This has just been his attitude toward Veterans Day in general, that’s why we spoke up.”

“我们一次又一次注意到，不仅仅是我们，”艾森史密斯说。 “这样的情况持续了一整天。以前就已经这样了这就是他对退伍军人节的总体态度，这就是我们发声的原因。”

“My thing is there’s a lot of homeless vets. They could’ve gone in there and been met with that attitude. There’s people who are veterans that this time of year is hard for them. They could’ve gone in there and been met with that attitude.”

“我的事情是有很多无家可归的兽医。他们本来可以进去并遇到那种态度的。有些退伍军人表示，每年的这个时候对他们来说都很艰难。他们本来可以进去并遇到这种态度。”

In a statement to Nexstar’s WSAV Thursday, the corporate ownership of Firehouse apologized for what it says was the “unacceptable experience” the family had.

在周四向 Nexstar 的 WSAV 发表的一份声明中，Firehouse 的公司所有权人对其家人所经历的“不可接受的经历”表示歉意。

“This experience is not representative of the proud work of our brand, our franchisees and thousands of team members nationwide who collectively served nearly 150,000 meals this Veterans Day as a token of gratitude to our local heroes,” read the statement from Firehouse Restaurant Group.

Firehouse Restaurant Group 的声明中写道：“这种体验并不代表我们的品牌、我们的特许经营商和全国数千名团队成员的自豪工作，他们在退伍军人节集体提供了近 150,000 份餐点，以表达对我们当地英雄的感激之情。”

“As an apology and to show our support to the Pooler veteran community, the Firehouse Subs Public Safety Foundation has pledged to donate $25,000  to a local veteran organization that Ms. Lancaster has recommended,” the statement continued.

声明继续说道：“作为道歉并表达我们对普勒退伍军人社区的支持，Firehouse Subs 公共安全基金会已承诺向兰卡斯特女士推荐的当地退伍军人组织捐赠 25,000 美元。”

The company didn’t specify which organization would receive the donation.

该公司没有具体说明哪个组织将收到捐款。

WSAV spoke to multiple employees at the Pooler Firehouse location, and several said this isn’t the first time the franchise owner has received customer complaints. Some added that they’ll be looking for new jobs.

WSAV 采访了普勒消防站的多名员工，其中几位员工表示，这并不是特许经营店老板第一次收到客户投诉。一些人补充说，他们将寻找新的工作。