佐治亞州退伍軍人在社交媒體上分享與特許經營權所有者的負面互動後，消防站替補人員道歉

在一名喬治亞州退伍軍人在社交媒體上分享了她的家人與特許經營權所有者的負面互動後，擁有 Firehouse Subs 的公司已道歉。

A Georgia veteran is speaking out after she and her mother, both veterans themselves, said they were mistreated by the owner of a Firehouse Subs franchise on Veterans Day.

佐治亞州一名退伍軍人在她和她的母親（本身也是退伍軍人）表示，她們在退伍軍人節受到消防站替補特許經營店老闆的虐待後，她發表了講話。

Now, the company that owns the restaurant chain is apologizing for what it calls an “unacceptable experience.”

現在，擁有這家連鎖餐廳的公司正在為所謂的「不可接受的經歷」道歉。

POOLER, Ga. (WSAV) – Brianna Lancaster and her mother Aimee Eisensmith, who are both veterans, visited the Pooler, Georgia, location on Veterans Day to take advantage of its special deal for vets and active duty military, according to Lancaster’s Facebook post.

喬治亞州普勒(WSAV)——根據蘭卡斯特的Facebook 帖子，布萊恩娜·蘭卡斯特和她的母親艾梅·艾森史密斯都是退伍軍人，他們在退伍軍人節那天參觀了喬治亞州普勒的地點，以利用針對退伍軍人和現役軍人的特別優惠。

While there, Lancaster said the owner lamented how much money the restaurant was losing and that veterans were entitled. Lancaster and Eisensmith said name-calling followed and they were ordered to leave the restaurant.

蘭卡斯特說，在那裡，店主對餐廳損失了這麼多錢感到遺憾，而退伍軍人有權利這樣做。蘭卡斯特和艾森史密斯說，隨後遭到辱罵，他們被勒令離開餐廳。

“We’ve noticed over and over again, it’s not just us,” said Eisensmith. “This went on all day. It’s gone on previously. This has just been his attitude toward Veterans Day in general, that’s why we spoke up.”

「我們一次又一次注意到，不僅僅是我們，」艾森史密斯說。 「這樣的情況持續了一整天。以前就已經這樣了這就是他對退伍軍人節的整體態度，這就是我們發聲的原因。

“My thing is there’s a lot of homeless vets. They could’ve gone in there and been met with that attitude. There’s people who are veterans that this time of year is hard for them. They could’ve gone in there and been met with that attitude.”

「我的事情是有很多無家可歸的獸醫。他們本來可以進去並遇到那種態度的。一些退伍軍人表示，每年的這個時候對他們來說都很艱難。他們本來可以進去並遇到這種態度。

In a statement to Nexstar’s WSAV Thursday, the corporate ownership of Firehouse apologized for what it says was the “unacceptable experience” the family had.

在周四向 Nexstar 的 WSAV 發表的聲明中，Firehouse 的公司所有權人對其家人所經歷的「不可接受的經歷」表示歉意。

“This experience is not representative of the proud work of our brand, our franchisees and thousands of team members nationwide who collectively served nearly 150,000 meals this Veterans Day as a token of gratitude to our local heroes,” read the statement from Firehouse Restaurant Group.

Firehouse Restaurant Group 的聲明中寫道：「這種體驗並不代表我們的品牌、我們的特許經營商和全國數千名團隊成員的自豪工作，他們在退伍軍人節集體提供了近150,000 份餐點，以表達對我們當地英雄的感激之情。

“As an apology and to show our support to the Pooler veteran community, the Firehouse Subs Public Safety Foundation has pledged to donate $25,000  to a local veteran organization that Ms. Lancaster has recommended,” the statement continued.

聲明繼續說道：“作為道歉並表達我們對普勒退伍軍人社區的支持，Firehouse Subs 公共安全基金會已承諾向蘭卡斯特女士推薦的當地退伍軍人組織捐贈 25,000 美元。”

The company didn’t specify which organization would receive the donation.

該公司沒有具體說明哪個組織會收到捐款。

WSAV spoke to multiple employees at the Pooler Firehouse location, and several said this isn’t the first time the franchise owner has received customer complaints. Some added that they’ll be looking for new jobs.

WSAV 採訪了普勒消防局的多名員工，其中幾位員工表示，這並不是特許經營店老闆第一次收到客戶投訴。一些人補充說，他們將尋找新工作。