为 2023 年假期以及新的一年中的众多机遇干杯！

假期是反思的时刻——欣赏美好事物、从挑战中学习并以新的焦点展望未来。今年，我们在建设更强大、更有弹性的渡轮系统方面取得了重大进展。

WSDOT employees are invited to submit story ideas, photos and feedback for the next employee newsletter by emailing WSFEmployeeComms@wsdot.wa.gov.

欢迎 WSDOT 员工通过发送电子邮件至 WSFEmployeeComms@wsdot.wa.gov，为下一份员工通讯提交故事创意、照片和反馈。

Here's a look at what's included in the December employee newsletter:

以下是 12 月份员工通讯中包含的内容：

Watch the summer 2024 all-staff meeting recording from Aug. 7.

观看 8 月 7 日起的 2024 年夏季全体员工会议录像。

Severe Weather Contingency Plan updates

恶劣天气应急计划更新

Every day, we make critical decisions to ensure the safety and security of our customers. As winter approaches, updates to our Severe Weather Contingency Plan will help staff better prepare for and respond to extreme weather events.

我们每天都会做出关键决策，以确保客户的安全。随着冬季的临近，我们的恶劣天气应急计划的更新将帮助员工更好地准备和应对极端天气事件。

Key updates

关键更新

Review the revised Severe Weather Contingency Plan on the “Other Publications” page on SMS Online.

在 SMS Online 的“其他出版物”页面上查看修订后的恶劣天气应急计划。

All employees should familiarize themselves with the spreadsheet and its instructions for smooth operations during severe weather events.

所有员工都应熟悉电子表格及其说明，以便在恶劣天气事件期间顺利操作。

Additionally, weather-related policies and procedures will be updated in the 2025 SMS revision cycle.

此外，与天气相关的政策和程序将在 2025 年 SMS 修订周期中更新。

By staying informed and prepared, our dedicated terminal and vessel crews are equipped to navigate winter challenges and ensure the ferry system operates safely and efficiently.

通过随时了解情况并做好准备，我们的专业码头和船员有能力应对冬季挑战，并确保渡轮系统安全高效地运行。

Lessons from January freeze

一月份的教训冻结

Last winter’s record cold snap highlighted key areas to monitor, including water supply, sewage systems and restroom facilities. Real-time updates from staff were essential for an efficient response and will be critical moving forward.

去年冬天创纪录的寒流凸显了需要监测的关键领域，包括供水、污水系统和卫生间设施。工作人员的实时更新对于有效响应至关重要，并且对于未来的发展至关重要。

Preparing for winter weather

为冬季天气做好准备

Next steps

后续步骤

What’s New at HQ?

总部有什么新动态？

The holiday season is a time to reflect – appreciate the good, learn from challenges and look ahead with fresh focus.

假期是反思的时刻——欣赏美好事物、从挑战中学习并以新的焦点展望未来。

This year, we’ve made big strides in building a stronger, more resilient ferry system. Together, we tackled challenges, adapted to change and stayed focused on our three priorities:

今年，我们在建设更强大、更有弹性的渡轮系统方面取得了重大进展。我们共同应对挑战，适应变化，并专注于我们的三个优先事项：

Customer service: We’ve seen a 10% increase in on-time performance and a 15% decrease in customer complaints. We also launched a new customer feedback tool and made improvements to our website and social media presence.

客户服务：我们发现准时率提高了 10%，客户投诉减少了 15%。我们还推出了新的客户反馈工具，并对我们的网站和社交媒体形象进行了改进。

Safety: We’ve had a 20% decrease in lost-time injuries and a 30% decrease in near-miss incidents. We also completed several safety audits and implemented new safety measures, including a new SCBA mask and multi-gas detector kits for engine rooms.

安全：我们的损失工伤事故减少了 20%，未遂事故减少了 30%。我们还完成了多项安全审核并实施了新的安全措施，包括新的 SCBA 面罩和机舱多气体探测器套件。

Operational efficiency: We’ve increased ridership by 5% and decreased our operating costs by 3%. We also completed several maintenance projects and made improvements to our shipyard operations.

运营效率：我们的客流量增加了 5%，运营成本降低了 3%。我们还完成了多个维护项目并改进了我们的造船厂运营。

Looking ahead to 2025, there’s much to be excited about. Our core values – Serve, Respect, Grow, Trust, Navigate – will guide us as we keep building on this progress.

展望 2025 年，有很多事情值得兴奋。我们的核心价值观——服务、尊重、成长、信任、导航——将指导我们不断取得进步。

The holidays are also a time for family and traditions. I know many of you will have to make sacrifices during this time as we are a non-stop operation.

假期也是家庭和传统的时间。我知道你们中的许多人在这段时间必须做出牺牲，因为我们是一个不间断的行动。

I am truly appreciative to everyone who plays a part in keeping us running: our vessel crews, terminal staff, maintenance teams, marine operations watch supervisors, dispatchers, customer service agents, administrative staff, and the many others working behind the scenes. Your dedication is what drives this organization forward, and I couldn’t be more grateful for your hard work and commitment.

我衷心感谢所有为我们的运营做出贡献的人：我们的船员、码头工作人员、维护团队、海上作业值班主管、调度员、客户服务代理、行政人员以及许多其他幕后工作人员。你们的奉献精神推动着这个组织不断前进，我对你们的辛勤工作和奉献精神深表感激。

Cheers to a joyful holiday season and the many opportunities that lie ahead in the new year!

为愉快的假期和新的一年里的众多机会干杯！

As always, thank you for all that you do.

一如既往，感谢您所做的一切。

Employee Spotlight

员工聚焦

Matt Cahoon

马特·卡洪

Ordinary Sailor

普通水手

For those traveling on our “Triangle” route, Matt Cahoon has become one of the friendly faces they see when boarding a vessel.

对于那些在我们的“三角”航线上旅行的人来说，马特·卡洪已经成为他们登船时看到的友好面孔之一。

In his role as an ordinary sailor, Matt works on both the passenger and car decks. He is responsible for helping to make sure the deck crew is prepared for a multitude of scenarios, such as emergency situations, passenger incidents, weather conditions and much more.

作为一名普通水手，马特在乘客和汽车甲板上工作。他负责帮助确保甲板船员为多种情况做好准备，例如紧急情况、乘客事故、天气状况等等。

Being able to interact with passengers is one of Matt’s favorite parts of his job. He said one of the most rewarding things is, “When a passenger thanks me for simply being here.”

能够与乘客互动是马特工作中最喜欢的部分之一。他说最有价值的事情之一是，“当乘客感谢我来到这里时。”

Matt keeps a few items in mind at the start of each day on board.

马特在船上每天开始时都会记住一些事项。

“Know your position, be ready and alert,” he said. “First is listen, know what others are expecting you to do. Don't let complacency dictate your day. Most of all take the time to learn. The more you know the more you will be prepared.”

“了解自己的位置，做好准备并保持警惕，”他说。 “首先是倾听，了解别人期望你做什么。不要让自满主宰你的一天。最重要的是花时间学习。你了解得越多，你的准备就越充分。”

Before WSF, Matt was a race car mechanic, which gives him a unique perspective on his current role.

在加入 WSF 之前，Matt 是一名赛车机械师，这让他对自己当前的角色有独特的视角。

“Knowing you had to rebuild an engine and get back on track in a few hours but not stress out gave me a realization on how to not just react but deal with what needs to be done,” he said.

“知道你必须重建引擎并在几个小时内回到正轨，但又不至于感到压力，这让我意识到如何不仅要做出反应，还要处理需要做的事情，”他说。

Early in 2024, Matt was living in Arizona and realized that he wanted to work at WSF. He went through the hiring process while in Arizona and then accepted the position. Less than a month later, Matt had dropped everything and was living in Washington, embarking on his new career.

2024 年初，Matt 住在亚利桑那州，并意识到他想在 WSF 工作。他在亚利桑那州完成了招聘流程，然后接受了该职位。不到一个月后，马特抛下了一切，住在华盛顿，开始了他的新职业生涯。

Matt keeps busy with three passions outside of work, with mountain biking, sailing and BBQ sauce taking up most of his time

马特在工作之余忙于三种爱好，山地自行车、帆船和烧烤酱占据了他的大部分时间