為 2023 年假期以及新的一年中的眾多機會乾杯！

假期是反思的時刻——欣賞美好事物、從挑戰中學習並以新的焦點展望未來。今年，我們在建造更強大、更有彈性的渡輪系統方面取得了重大進展。

WSDOT employees are invited to submit story ideas, photos and feedback for the next employee newsletter by emailing WSFEmployeeComms@wsdot.wa.gov.

歡迎 WSDOT 員工透過發送電子郵件至 WSFEmployeeComms@wsdot.wa.gov，為下一份員工通訊提交故事創意、照片和回饋。

Here's a look at what's included in the December employee newsletter:

以下是 12 月份員工通訊中包含的內容：

Watch the summer 2024 all-staff meeting recording from Aug. 7.

觀看 8 月 7 日起的 2024 年夏季全體員工會議錄影。

Severe Weather Contingency Plan updates

惡劣天候應變計畫更新

Every day, we make critical decisions to ensure the safety and security of our customers. As winter approaches, updates to our Severe Weather Contingency Plan will help staff better prepare for and respond to extreme weather events.

我們每天都會做出關鍵決策，以確保客戶的安全。隨著冬季的臨近，我們的惡劣天氣應急計劃的更新將幫助員工更好地準備和應對極端天氣事件。

Key updates

關鍵更新

Review the revised Severe Weather Contingency Plan on the “Other Publications” page on SMS Online.

在 SMS Online 的「其他出版物」頁面上查看修訂後的惡劣天氣應急計劃。

All employees should familiarize themselves with the spreadsheet and its instructions for smooth operations during severe weather events.

所有員工都應熟悉電子表格及其說明，以便在惡劣天氣事件期間順利操作。

Additionally, weather-related policies and procedures will be updated in the 2025 SMS revision cycle.

此外，與天氣相關的政策和程序將在 2025 年 SMS 修訂週期中更新。

By staying informed and prepared, our dedicated terminal and vessel crews are equipped to navigate winter challenges and ensure the ferry system operates safely and efficiently.

透過隨時了解情況並做好準備，我們的專業碼頭和船員有能力應對冬季挑戰，並確保渡輪系統安全且有效率地運作。

Lessons from January freeze

一月份的教訓凍結

Last winter’s record cold snap highlighted key areas to monitor, including water supply, sewage systems and restroom facilities. Real-time updates from staff were essential for an efficient response and will be critical moving forward.

去年冬天創紀錄的寒流凸顯了需要監測的關鍵領域，包括供水、污水系統和衛生間設施。工作人員的即時更新對於有效回應至關重要，並且對於未來的發展至關重要。

Preparing for winter weather

為冬季天氣做好準備

Next steps

後續步驟

What’s New at HQ?

總部有什麼新動態？

The holiday season is a time to reflect – appreciate the good, learn from challenges and look ahead with fresh focus.

假期是反思的時刻——欣賞美好事物、從挑戰中學習並以新的焦點展望未來。

This year, we’ve made big strides in building a stronger, more resilient ferry system. Together, we tackled challenges, adapted to change and stayed focused on our three priorities:

今年，我們在建造更強大、更有彈性的渡輪系統方面取得了重大進展。我們共同應對挑戰，適應變化，並專注於我們的三個優先事項：

Customer service: We’ve seen a 10% increase in on-time performance and a 15% decrease in customer complaints. We also launched a new customer feedback tool and made improvements to our website and social media presence.

客戶服務：我們發現準點率提高了 10%，客戶投訴減少了 15%。我們也推出了新的客戶回饋工具，並對我們的網站和社群媒體形象進行了改進。

Safety: We’ve had a 20% decrease in lost-time injuries and a 30% decrease in near-miss incidents. We also completed several safety audits and implemented new safety measures, including a new SCBA mask and multi-gas detector kits for engine rooms.

安全：我們的損失工傷事故減少了 20%，未遂事故減少了 30%。我們還完成了多項安全審核並實施了新的安全措施，包括新的 SCBA 面罩和機艙多氣體探測器​​套件。

Operational efficiency: We’ve increased ridership by 5% and decreased our operating costs by 3%. We also completed several maintenance projects and made improvements to our shipyard operations.

營運效率：我們的客流量增加了 5%，營運成本降低了 3%。我們還完成了多個維護項目並改善了我們的造船廠運作。

Looking ahead to 2025, there’s much to be excited about. Our core values – Serve, Respect, Grow, Trust, Navigate – will guide us as we keep building on this progress.

展望 2025 年，有很多值得興奮的事情。我們的核心價值——服務、尊重、成長、信任、導航——將引導我們不斷進步。

The holidays are also a time for family and traditions. I know many of you will have to make sacrifices during this time as we are a non-stop operation.

假期也是家庭和傳統的時間。我知道你們中的許多人在這段時間必須做出犧牲，因為我們是一個不間斷的行動。

I am truly appreciative to everyone who plays a part in keeping us running: our vessel crews, terminal staff, maintenance teams, marine operations watch supervisors, dispatchers, customer service agents, administrative staff, and the many others working behind the scenes. Your dedication is what drives this organization forward, and I couldn’t be more grateful for your hard work and commitment.

我衷心感謝所有為我們的營運做出貢獻的人：我們的船員、碼頭工作人員、維修團隊、海上作業值班主管、調度員、客戶服務代理、行政人員以及許多其他幕後工作人員。你們的奉獻精神推動著這個組織不斷前進，我對你們的辛勤工作和奉獻精神深表感激。

Cheers to a joyful holiday season and the many opportunities that lie ahead in the new year!

為愉快的假期和新的一年裡的眾多機會乾杯！

As always, thank you for all that you do.

一如既往，感謝您所做的一切。

Employee Spotlight

員工聚焦

Matt Cahoon

馬特卡洪

Ordinary Sailor

普通水手

For those traveling on our “Triangle” route, Matt Cahoon has become one of the friendly faces they see when boarding a vessel.

對於那些在我們的“三角”航線上旅行的人來說，馬特·卡洪已經成為他們登船時看到的友好面孔之一。

In his role as an ordinary sailor, Matt works on both the passenger and car decks. He is responsible for helping to make sure the deck crew is prepared for a multitude of scenarios, such as emergency situations, passenger incidents, weather conditions and much more.

作為一名普通水手，馬特在乘客和汽車甲板上工作。他負責協助確保甲板船員為多種情況做好準備，例如緊急情況、乘客事故、天氣狀況等等。

Being able to interact with passengers is one of Matt’s favorite parts of his job. He said one of the most rewarding things is, “When a passenger thanks me for simply being here.”

能夠與乘客互動是馬特工作中最喜歡的部分之一。他說最有價值的事情之一是，“當乘客感謝我來到這裡時。”

Matt keeps a few items in mind at the start of each day on board.

馬特在船上每天開始時都會記住一些事項。

“Know your position, be ready and alert,” he said. “First is listen, know what others are expecting you to do. Don't let complacency dictate your day. Most of all take the time to learn. The more you know the more you will be prepared.”

「了解自己的位置，做好準備並保持警惕，」他說。 「首先是傾聽，了解別人期望你做什麼。不要讓自滿主宰你的一天。最重要的是花時間學習。你知道的越多，你就越能做好準備。

Before WSF, Matt was a race car mechanic, which gives him a unique perspective on his current role.

在加入 WSF 之前，Matt 是一名賽車機械師，這讓他對自己當前的角色有獨特的視角。

“Knowing you had to rebuild an engine and get back on track in a few hours but not stress out gave me a realization on how to not just react but deal with what needs to be done,” he said.

「知道你必須重建引擎並在幾個小時內回到正軌，但又不會感到壓力，這讓我意識到如何不僅要做出反應，還要處理需要做的事情，」他說。

Early in 2024, Matt was living in Arizona and realized that he wanted to work at WSF. He went through the hiring process while in Arizona and then accepted the position. Less than a month later, Matt had dropped everything and was living in Washington, embarking on his new career.

2024 年初，Matt 住在亞利桑那州，並意識到他想在 WSF 工作。他在亞利桑那州完成了招聘流程，然後接受了該職位。不到一個月後，馬特拋下了一切，住在華盛頓，開始了他的新職業生涯。

Matt keeps busy with three passions outside of work, with mountain biking, sailing and BBQ sauce taking up most of his time

馬特在工作之餘忙於三種愛好，山地自行車、帆船和燒烤醬佔據了他的大部分時間