新研究顯示，工作場所閒聊的藝術正在消失，年輕一代更喜歡在線上交流而不是面對面的對話

一項針對 2,000 名成年人進行的調查發現，74% 的人很難在辦公室廚房或電梯等共享空間與同事輕鬆交談

The art of making small talk at work is on the decline, with younger generations favoring online communication over face-to-face conversations, according to new research.

最新研究表明，工作中閒聊的藝術正在下降，年輕一代更喜歡在線上交流而不是面對面的交談。

A survey of 2,000 employed adults found that 74% struggle to make light conversation with colleagues in shared spaces like the office kitchen or lift. Nearly half admit to using platforms like WhatsApp, Teams, or email instead – even when sitting close to the person they're contacting.

一項針對 2,000 名成年人進行的調查發現，74% 的人很難在辦公室廚房或電梯等共享空間與同事輕鬆交談。近一半的人承認會使用 WhatsApp、Teams 或電子郵件等平台，即使是坐在與他們聯繫的人很近的地方。

This reliance on digital communication is particularly strong among Gen Z, with 40% admitting they feel more comfortable chatting online than in person. This drops slightly for Millennials (33%) and Gen X (24%).

Z 世代對數位通訊的依賴尤其強烈，40% 的人承認線上聊天比面對面聊天更舒服。千禧世代 (33%) 和 X 世代 (24%) 的比例略有下降。

For many younger workers, small talk feels foreign – 40% likened it to “learning a new language” due to the rise of remote and hybrid working. Meanwhile, office veterans are saddened by the loss of casual workplace chit-chat, believing it to be a key part of team bonding and professional development.

對於許多年輕員工來說，閒聊感覺很陌生——由於遠距和混合工作的興起，40% 的人將其比作「學習新語言」。同時，辦公室資深人士對失去職場閒聊感到悲傷，他們認為這是團隊凝聚力和職業發展的關鍵部分。

With that said, 22% of respondents say they're prioritizing being more sociable in 2025, with younger employees especially keen to step out of their comfort zones.

儘管如此，22% 的受訪者表示，到 2025 年，他們的首要任務是變得更加善於交際，年輕員工尤其渴望走出自己的舒適圈。

Small talk might feel awkward, but the research highlights its benefits. Over half (51%) believe these casual chats improve communication, with 49% saying they lead to a happier workforce and 48% linking them to better company morale.

閒聊可能會讓人感到尷尬，但研究強調了它的好處。超過一半 (51%) 的人認為這些隨意的聊天可以改善溝通，49% 的人表示它們可以讓員工更快樂，48% 的人可以提高公司士氣。

More importantly, 38% say these interactions boost their mood, sparking feelings of happiness, relaxation, and confidence. Getting to know colleagues better (59%) and growing in self-assurance (48%) were also cited as advantages.

更重要的是，38% 的人表示這些互動可以改善他們的情緒，激發快樂、放鬆和自信的感覺。更了解同事（59%）和增強自信（48%）也被認為是優勢。

Anna Beheshti from Tilda, which commissioned the study to promote its quick lunch options, says: “With hybrid working now the norm, we don't get the same daily practice in social interactions as we used to when most of us were in the office full time.

來自 Tilda 的 Anna Beheshti 委託進行這項研究以推廣其快速午餐選擇，她說：「隨著混合工作現在成為常態，我們在社交互動中的日常實踐與大多數人在辦公室時的情況有所不同。全職。

Noting that the shift toward hybrid working has reduced opportunities for these “micro moments of connection.” She added, “Not everyone is naturally confident in starting a conversation, but those small, everyday exchanges can build relationships, boost confidence, and improve workplace culture.”

注意到向混合工作的轉變減少了這些「微聯繫時刻」的機會。她補充道，“並不是每個人天生就有信心開始對話，但這些日常的小交流可以建立關係、增強信心並改善職場文化。”

The brand is encouraging employees to rediscover “water cooler” moments in 202 benches. But despite the positives, nearly a third (28%) avoid walking into the office kitchen to escape potential small talk.

該品牌鼓勵員工在 202 個長凳上重新發現「飲水機」時刻。但儘管有這些正面因素，近三分之一（28%）的人還是避免走進辦公室廚房，以逃避潛在的閒聊。

BBC Radio 1 presenter Melvin Odoom, partnering with Tilda for their ready-to-heat range, encourages workers to embrace small talk. Reflecting on his own experiences, he shared:

BBC 廣播 1 台主持人梅爾文·奧杜姆 (Melvin Odoom) 與蒂爾達 (Tilda) 合作推出即熱系列產品，鼓勵員工閒聊。回顧自己的經歷，他分享：

“One of my biggest fears recently, aside from the bugs and snakes, was meeting new people—despite talking for a living. But life’s about stepping out of your comfort zone and grabbing opportunities.

「除了蟲子和蛇之外，我最近最害怕的事情之一就是結識新朋友——儘管我以聊天為生。但生活就是走出你的舒適圈並抓住機會。

“A simple conversation can turn into a lifelong friendship, but you won't know unless you take that first step. The other person is probably just as nervous, so remind yourself of that—it makes starting a conversation much easier.”

「一次簡單的談話可以變成一生的友誼，但除非你踏出第一步，否則你不會知道。另一個人可能也同樣緊張，所以提醒自己這一點——這會讓開始對話變得更容易。

To encourage connection, Tilda is offering customers the chance to win prizes like cooking masterclasses through their Tilda Ready-to-Heat range – making lunchtime the perfect opportunity to share a chat and reconnect in the workplace.

為了鼓勵聯繫，Tilda 為客戶提供贏得 Tilda Ready-to-Heat 系列烹飪大師班等獎品的機會，讓午餐時間成為在工作場所分享聊天和重新聯繫的絕佳機會。