埃森哲戰勝逆境、擁抱多元化和包容性之旅

埃森哲全球包容性和多元化策略師 Nellie Borrero 在她的新書《堅定不移》中講述了她 1986 年應對種族主義的經歷，強調了該公司最初的缺陷。不過，她也描述了她為培育更具包容性的文化所做的努力，從而製定了 2025 年改善種族和性別代表性的目標。儘管 DEI 政策面臨法律挑戰，埃森哲仍致力於實現這些目標。

Unwavering in the Face of Adversity: Accenture's Journey Towards Diversity and Inclusion

逆境中堅定不移：埃森哲的多元化和包容性之旅

In 1986, Nellie Borrero, now Accenture's senior strategic adviser for global inclusion and diversity, embarked upon her career at a consulting firm, the forerunner to Accenture. Her experiences there exposed her to the insidious nature of racism, which she has tirelessly fought against throughout her esteemed tenure at the company.

1986 年，現任埃森哲全球包容性和多元化高級策略顧問的 Nellie Borrero 在一家顧問公司（埃森哲的前身）開始了她的職業生涯。她在那裡的經歷讓她接觸到了種族主義的陰險本質，她在公司受人尊敬的任期中一直不懈地與種族主義作鬥爭。

Early on, Borrero encountered blatant discrimination. A secretary handed her a subway token, mockingly referring to her as the "token hire." At her inaugural Christmas party, the partner who had hired her presented her with a brightly wrapped gift that, upon opening, revealed itself to be roach spray, accompanied by the disparaging remark that Puerto Ricans were known for having roaches in their homes.

博雷羅很早就遭遇了公然的歧視。一位秘書遞給她一張地鐵代幣，並嘲笑她為「代幣僱用」。在她的就職聖誕晚會上，僱用她的合作夥伴向她贈送了一份包裝精美的禮物，打開後發現它是蟑螂噴霧劑，並附有貶低的言論，稱波多黎各人以家裡有蟑螂而聞名。

Humiliated and deeply wounded, Borrero confronted the partner, expressing her sense of indignity and her belief that she did not belong in such an environment. To her surprise, the partner expressed remorse and pledged to support her in her endeavors to transform the company's culture.

博雷羅感到羞辱和深深的傷害，她面對伴侶，表達了她的屈辱感，並相信她不屬於這樣的環境。令她驚訝的是，這位合夥人表示悔恨，並承諾支持她改變公司文化的努力。

Borrero's unwavering determination and the subsequent support of her colleagues culminated in the publication of "Unwavering: Rejecting Bias, Igniting Change, Celebrating Inclusion." This poignant memoir chronicles her nearly four-decade-long crusade to instill diversity, equity, and inclusion (DEI) principles at Accenture.

博雷羅堅定不移的決心和同事隨後的支持最終促成了《堅定不移：拒絕偏見、點燃改變、慶祝包容》一書的出版。這本令人心酸的回憶錄記錄了她在埃森哲近四個十年的時間裡為灌輸多元化、公平和包容 (DEI) 原則而進行的努力。

In 2020, Accenture boldly established ambitious goals for racial and gender representation within its U.S. workforce. These objectives included increasing the percentage of Hispanic U.S. employees from 9.5% to 13% by 2025 and elevating the proportion of Hispanic U.S. managing directors from 3.5% to 4.7%.

2020 年，埃森哲大膽地為美國員工隊伍中的種族和性別代表性製定了雄心勃勃的目標。這些目標包括到 2025 年將西班牙裔美國員工的比例從 9.5% 提高到 13%，並將西班牙裔美國董事總經理的比例從 3.5% 提高到 4.7%。

"We set out these goals because we wanted to hold ourselves accountable," Borrero explained in an interview with The Associated Press. "We still have those goals in place for 2025, and I'm thrilled with the progress we've made."

「我們制定這些目標是因為我們想讓自己承擔責任，」博雷羅在接受美聯社採訪時解釋道。 “我們仍然有 2025 年的目標，我對我們所取得的進展感到興奮。”

Despite facing legal challenges orchestrated by conservative activists and elected officials who question the legality of DEI policies, Accenture remains resolute in its commitment to diversity and inclusion.

儘管面臨保守派活動人士和民選官員發起的質疑 DEI 政策合法性的法律挑戰，埃森哲仍然堅定地致力於多元化和包容性。

"We understand the business imperative, the business value of diversity from the perspective of clients and customers," Borrero emphasized. "Those organizations that recognize this will continue to champion diversity."

博雷羅強調：“我們從客戶和顧客的角度理解業務的必要性和多元化的業務價值。” “那些認識到這一點的組織將繼續倡導多樣性。”

Borrero recognizes the challenges inherent in creating an inclusive workplace and acknowledges the importance of fostering a culture of grace. "We have many people who want to be allies but are awkward allies," she said. "They don't want to hurt or offend. But we need to give each other grace in this process."

博雷羅認識到創造包容性工作場所所固有的挑戰，並承認培育優雅文化的重要性。 「我們有很多人想成為盟友，但都是尷尬的盟友，」她說。 “他們不想傷害或冒犯。但我們需要在這個過程中給予彼此寬容。”

She believes that education and empathy are crucial in fostering genuine understanding and reducing unintentional biases. "We can choose to educate the person that committed the offense," she advised. "They can choose to receive it. But if they continue to behave in a certain way, then grace is gone."

她認為，教育和同理心對於促進真正的理解和減少無意識的偏見至關重要。 「我們可以選擇教育犯罪者，」她建議。 “他們可以選擇接受它。但如果他們繼續以某種方式行事，那麼恩典就消失了。”

While Accenture has made significant progress in increasing representation, Borrero acknowledges that the work is far from over. The number of Latinos and Black people in managerial roles remains small, but she is determined to continue pushing for equitable outcomes.

儘管埃森哲在增加代表性方面取得了重大進展，但博雷羅承認這項工作還遠遠沒有結束。擔任管理職的拉丁裔和黑人人數仍然很少，但她決心繼續推動公平的結果。

"I cannot tell you the level of effort it has taken to even get to where we are now," she said. "We are going to continue to put intensity into this. This is heavy, heavy lifting. I am pleased with our progress, but I'm not satisfied."

「我無法告訴你我們付出了多大的努力才達到現在的水平，」她說。 “我們將繼續加大力度。這是一項繁重的工作。我對我們​​的進展感到滿意，但我並不滿足。”

Borrero's unwavering advocacy and Accenture's unwavering commitment to diversity and inclusion serve as a beacon of hope in a world grappling with systemic inequality. Their steadfast efforts will undoubtedly continue to inspire progress and foster a more just and equitable society for all.

博雷羅堅定不移的倡導和埃森哲對多元化和包容性堅定不移的承諾，成為努力解決系統性不平等問題的世界的希望燈塔。他們的堅定努力無疑將繼續激勵進步，為所有人建立一個更公正和公平的社會。