Coinbase用户对意外的帐户限制和阻止6500万美元被盗的社会工程骗局感到沮丧

最近几个月，社交媒体平台X（以前是Twitter）上越来越多的用户对意外帐户限制和

Coinbase users have taken to social media to express their frustrations over unexpected account restrictions and blocks imposed by the US-based cryptocurrency exchange.

Coinbase用户已进入社交媒体，以表达对美国加密货币交易所施加的意外帐户限制和阻碍的挫败感。

These complaints come amid rising concerns over social engineering scams, which are estimated to cost customers over $300 million annually.

这些投诉是由于对社会工程骗局的担忧加剧而引起的，估计每年使客户损失超过3亿美元。

In recent months, a growing number of users on social media platform X (formerly Twitter) have voiced their frustrations regarding unexpected account restrictions and blocks imposed by the US-based cryptocurrency exchange Coinbase.

近几个月来，社交媒体平台X（以前是Twitter）上越来越多的用户对美国加密货币交易所Coinbase施加的意外帐户限制和阻碍感到沮丧。

This wave of complaints has raised significant concerns about Coinbase’s risk management practices and its effectiveness in preventing users from falling victim to social engineering scams, which are estimated to cost customers over $300 million annually.

这浪的投诉引起了人们对Coinbase的风险管理实践及其在阻止用户成为社会工程骗局受害者的有效性的重大关注点，估计这会使客户每年损失超过3亿美元的损失。

Coinbase Accounts Restricted, Users Complain Amid Rising Scam Losses

Coinbase帐户受到限制，用户抱怨骗局损失增加

ZachXBT, a crypto investigator, has attributed these account issues to Coinbase’s “aggressive risk models,” which appear to prioritize security measures at the expense of user accessibility.

加密调查员Zachxbt将这些帐户问题归因于Coinbase的“积极风险模型”，该模型似乎以用户可访问性为代价将安全措施优先考虑。

Analyzing withdrawals from Coinbase, ZachXBT found that $65 million was stolen from users between December 2024 and January 2025 alone. This figure is likely a fraction of the actual losses.

Zachxbt分析了Coinbase的提款，发现仅在2024年12月至2025年1月之间，用户就被偷走了6500万美元。这个数字可能是实际损失的一部分。

In one troubling case, an individual reportedly lost around $850,000 to a sophisticated scam. The scammer used a spoofed phone number and personal information from compromised databases to gain the victim’s trust.

在一个令人不安的情况下，据报道，一个人损失了大约85万美元的骗局。骗子使用折衷数据库中的欺骗电话号码和个人信息来获得受害者的信任。

Impersonating a Coinbase representative, the scammer claimed that the victim’s account had experienced unauthorized login attempts—a tactic that Coinbase itself explicitly warns users against, noting that they will never initiate phone calls.

骗子冒充了一个共同的代表，声称受害人的帐户经历了未经授权的登录尝试，这种策略是Coinbase本身明确警告用户的，并指出他们永远不会发出电话。

Afterward, the scammer sent a counterfeit email that appeared to come from Coinbase, complete with a fake Case ID to further gain the victim’s confidence.

之后，骗子发送了一封伪造的电子邮件，该电子邮件似乎来自Coinbase，并带有假案件ID，以进一步获得受害者的信心。

They then instructed the victim to transfer funds to a Coinbase Wallet and whitelist a specific address, all while assuring them that “support” was verifying their account’s security.

然后，他们指示受害者将资金转移到Coinbase Wallet和白名单上一个特定的地址，同时向他们保证“支持”正在验证其帐户的安全性。

Coinbase Faulted For Lackluster Response, Exchange Blames Scammers

Coinbase因平淡的响应而有缺陷，交换指责骗子

Scammers have reportedly developed nearly identical clones of the Coinbase website, enabling them to send phishing emails that appear legitimate. Numerous Telegram channels have emerged, where these scammers advertise their malicious tools.

据报道，骗子已经开发了Coinbase网站几乎相同的克隆，使他们能够发送看起来合法的网络钓鱼电子邮件。出现了许多电报频道，这些骗子在这里宣传其恶意工具。

The responsibility for these security failures lies heavily with Coinbase’s leadership, which has been criticized for not adequately addressing the root causes of these issues.

这些安全失败的责任在很大程度上在于Coinbase的领导能力，该领导层因没有充分解决这些问题的根本原因而受到批评。

suggest that these problems stem from a combination of factors, including Coinbase’s aggressive risk models, lack of advanced user options, and inadequate support for victims.

表明这些问题源于多种因素的组合，包括Coinbase的积极风险模型，缺乏高级用户选择以及对受害者的支持不足。

While it is tempting to place blame solely on the exchange, the reality is more nuanced, ZachXBT suggests. Many victims have reported receiving inadequate support from Coinbase, often getting stuck with customer service agents who are unable to provide meaningful assistance.

Zachxbt认为，虽然很容易将责任归咎于交流，但现实却更加细微。许多受害者报告说，Coinbase的支持不足，经常被无法提供有意义帮助的客户服务人员所困扰。

Moreover, the exchange team is reportedly “frequently difficult to reach” outside of US business hours, which is a significant disadvantage in a 24/7 market, further complicating the landscape for its users.

此外，据报道，交换团队在美国营业时间以外“经常难以到达”，这在24/7市场中是一个重要的劣势，使用户的景观更加复杂。

In light of these challenges, suggestions range from creating account options that enhance security for advanced users to improving outreach and educational resources for those less familiar with the nuances of online security.

鉴于这些挑战，建议从创建帐户选项来增强高级用户的安全性到为那些不熟悉在线安全性的细微差别的人改善外展和教育资源。

Moreover, pursuing legal action against both the scammers and the tools that enable these crimes could serve as a deterrent and demonstrate a commitment to user protection.

此外，对诈骗者采取法律诉讼和使这些犯罪的工具可以作为威慑作用，并证明对用户保护的承诺。

Featured image from DALL-E, chart from TradingView.com

来自dall-e的特色图像，tradingview.com的图表