Coinbase用戶對意外的帳戶限制和阻止6500萬美元被盜的社會工程騙局感到沮喪

最近幾個月，社交媒體平台X（以前是Twitter）上越來越多的用戶對意外帳戶限制和

Coinbase users have taken to social media to express their frustrations over unexpected account restrictions and blocks imposed by the US-based cryptocurrency exchange.

Coinbase用戶已進入社交媒體，以表達對美國加密貨幣交易所施加的意外帳戶限制和阻礙的挫敗感。

These complaints come amid rising concerns over social engineering scams, which are estimated to cost customers over $300 million annually.

這些投訴是由於對社會工程騙局的擔憂加劇而引起的，估計每年使客戶損失超過3億美元。

In recent months, a growing number of users on social media platform X (formerly Twitter) have voiced their frustrations regarding unexpected account restrictions and blocks imposed by the US-based cryptocurrency exchange Coinbase.

近幾個月來，社交媒體平台X（以前是Twitter）上越來越多的用戶對美國加密貨幣交易所Coinbase施加的意外帳戶限制和阻礙感到沮喪。

This wave of complaints has raised significant concerns about Coinbase’s risk management practices and its effectiveness in preventing users from falling victim to social engineering scams, which are estimated to cost customers over $300 million annually.

這浪的投訴引起了人們對Coinbase的風險管理實踐及其在阻止用戶成為社會工程騙局受害者的有效性的重大關注點，估計這會使客戶每年損失超過3億美元的損失。

Coinbase Accounts Restricted, Users Complain Amid Rising Scam Losses

Coinbase帳戶受到限制，用戶抱怨騙局損失增加

ZachXBT, a crypto investigator, has attributed these account issues to Coinbase’s “aggressive risk models,” which appear to prioritize security measures at the expense of user accessibility.

加密調查員Zachxbt將這些帳戶問題歸因於Coinbase的“積極風險模型”，該模型似乎以用戶可訪問性為代價將安全措施優先考慮。

Analyzing withdrawals from Coinbase, ZachXBT found that $65 million was stolen from users between December 2024 and January 2025 alone. This figure is likely a fraction of the actual losses.

Zachxbt分析了Coinbase的提款，發現僅在2024年12月至2025年1月之間，用戶就被偷走了6500萬美元。這個數字可能是實際損失的一部分。

In one troubling case, an individual reportedly lost around $850,000 to a sophisticated scam. The scammer used a spoofed phone number and personal information from compromised databases to gain the victim’s trust.

在一個令人不安的情況下，據報導，一個人損失了大約85萬美元的騙局。騙子使用折衷數據庫中的欺騙電話號碼和個人信息來獲得受害者的信任。

Impersonating a Coinbase representative, the scammer claimed that the victim’s account had experienced unauthorized login attempts—a tactic that Coinbase itself explicitly warns users against, noting that they will never initiate phone calls.

騙子冒充了一個共同的代表，聲稱受害人的帳戶經歷了未經授權的登錄嘗試，這種策略是Coinbase本身明確警告用戶的，並指出他們永遠不會發出電話。

Afterward, the scammer sent a counterfeit email that appeared to come from Coinbase, complete with a fake Case ID to further gain the victim’s confidence.

之後，騙子發送了一封偽造的電子郵件，該電子郵件似乎來自Coinbase，並帶有假案件ID，以進一步獲得受害者的信心。

They then instructed the victim to transfer funds to a Coinbase Wallet and whitelist a specific address, all while assuring them that “support” was verifying their account’s security.

然後，他們指示受害者將資金轉移到Coinbase Wallet和白名單上一個特定的地址，同時向他們保證“支持”正在驗證其帳戶的安全性。

Coinbase Faulted For Lackluster Response, Exchange Blames Scammers

Coinbase因平淡的響應而有缺陷，交換指責騙子

Scammers have reportedly developed nearly identical clones of the Coinbase website, enabling them to send phishing emails that appear legitimate. Numerous Telegram channels have emerged, where these scammers advertise their malicious tools.

據報導，騙子已經開發了Coinbase網站幾乎相同的克隆，使他們能夠發送看起來合法的網絡釣魚電子郵件。出現了許多電報頻道，這些騙子在這裡宣傳其惡意工具。

The responsibility for these security failures lies heavily with Coinbase’s leadership, which has been criticized for not adequately addressing the root causes of these issues.

這些安全失敗的責任在很大程度上在於Coinbase的領導能力，該領導層因沒有充分解決這些問題的根本原因而受到批評。

suggest that these problems stem from a combination of factors, including Coinbase’s aggressive risk models, lack of advanced user options, and inadequate support for victims.

表明這些問題源於多種因素的組合，包括Coinbase的積極風險模型，缺乏高級用戶選擇以及對受害者的支持不足。

While it is tempting to place blame solely on the exchange, the reality is more nuanced, ZachXBT suggests. Many victims have reported receiving inadequate support from Coinbase, often getting stuck with customer service agents who are unable to provide meaningful assistance.

Zachxbt認為，雖然很容易將責任歸咎於交流，但現實卻更加細微。許多受害者報告說，Coinbase的支持不足，經常被無法提供有意義幫助的客戶服務人員所困擾。

Moreover, the exchange team is reportedly “frequently difficult to reach” outside of US business hours, which is a significant disadvantage in a 24/7 market, further complicating the landscape for its users.

此外，據報導，交換團隊在美國營業時間以外“經常難以到達”，這在24/7市場中是一個重要的劣勢，使用戶的景觀更加複雜。

In light of these challenges, suggestions range from creating account options that enhance security for advanced users to improving outreach and educational resources for those less familiar with the nuances of online security.

鑑於這些挑戰，建議從創建帳戶選項來增強高級用戶的安全性到為那些不熟悉在線安全性的細微差別的人改善外展和教育資源。

Moreover, pursuing legal action against both the scammers and the tools that enable these crimes could serve as a deterrent and demonstrate a commitment to user protection.

此外，對詐騙者採取法律訴訟和使這些犯罪的工具可以作為威懾作用，並證明對用戶保護的承諾。

Featured image from DALL-E, chart from TradingView.com

來自dall-e的特色圖像，tradingview.com的圖表