How to remove Dubai OKX risk control

If live chat support is unavailable, you can file a ticket by visiting the "Submit a Ticket" page in the "Support" section of the OKX website.

Oct 18, 2024 at 09:30 pm

How to Remove Dubai OKX Risk Control

1. Contact OKX Customer Support

Visit the OKX website and click on 'Support' in the top right corner.
Select 'Live Chat' and initiate a chat with a customer support representative.
Explain the issue you are facing and provide relevant details, such as your account information and the specific risk control measure that has been applied to your account.

2. Submit a Ticket

If live chat is not available, click on 'Submit a Ticket' in the 'Support' section.
Fill out the form with your account information and a detailed description of the issue.
Submit the ticket and wait for a response from the support team.

3. Verify Your Identity and Residence

In most cases, OKX will require you to verify your identity and residence in order to remove risk control measures.
You will be asked to provide documents such as a government-issued ID, proof of address, and a selfie holding your ID.
Follow the instructions provided by customer support carefully and submit the required documents.

4. Wait for Review

Once you have submitted all the necessary documents, your account will be reviewed by the OKX team.
The review process can take up to 5 business days.
During this time, it is important to be patient and avoid making any further trades or withdrawals.

5. Respond to Further Requests

In some cases, OKX may require additional information or clarification.
If requested, respond promptly and provide the necessary details.
Failing to respond to further requests may delay the review process.

6. Decision Notification

Once the review is complete, you will receive a notification from OKX regarding the outcome.
If your account is cleared of risk control, you will be able to resume trading and withdrawals.
If the risk control measures are not removed, you will be provided with an explanation and any further instructions.

Additional Tips

Use a secure internet connection when accessing your OKX account.
Avoid sharing your account information with anyone.
Keep your software and devices up-to-date to prevent security vulnerabilities.
Be aware of potential phishing scams and report any suspicious emails or websites to OKX.

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