损失了价值1500美元的加密货币，造成了行政错误，这使Tzoni Raykov严重担心该行业的待遇。

对于Tzoni Raykov来说，交易加密货币只是一点点乐趣，但损失1,500美元的行政错误使他陷入了严重的担忧

Tzoni Raykov never thought a bit of fun testing the waters of cryptocurrency trading would leave him with such serious concerns.

Tzoni Raykov从来没有想过要对加密货币交易的水进行一些有趣的测试，这会使他感到如此严重的担忧。

The oil engineer, who has held an account with e-money firm Revolut for several years, usually used its app to split bills with friends after going out for dinner or drinks. They would pay each other using traditional currency, like the pound sterling or US dollar.

这位石油工程师已经在E-Noce Firm Revolut持有了几年的帐户，通常在出去吃晚餐或饮料后使用其应用程序与朋友分开账单。他们将使用传统货币（例如英镑或美元）互相支付。

But after seeing the firm advertise its cryptocurrency services, he decided to try it out - quickly switching over to the firm's app to complete the transaction after one friend tagged him in a message.

但是，在看到该公司宣传其加密货币服务后，他决定尝试一下 - 在一个朋友在一条消息中标记他后，迅速切换到公司的应用程序完成交易。

What Tzoni thought would be a straightforward transfer of cryptocurrency coins has left the Bulgarian national angry and out of pocket.

Tzoni认为，加密货币硬币的直接转移使保加利亚民族的愤怒和口袋里。

His experience, which he says unfolded in March, highlights some of the frustrations people have had using cryptocurrency - where many of the customer safeguards which underpin standard online banking transactions, some mandated by law, do not apply.

他说的3月份展开的经验突出了人们使用加密货币的一些挫败感 - 基于法律规定的一些客户保障措施，这些客户保障措施是标准在线银行交易的基础，这些交易不适用。

"When they treat you like this, it makes you feel like you can't do anything," he said. "Like you are powerless."

他说：“当他们这样对待你时，这会让你觉得自己无能为力。” “就像你无能为力。”

After his friend tagged him in a message to split a bill of 125 quid, Tzoni logged into the app to send over his share of the bill.

在他的朋友在一条消息中标记他的账单为125 Quid之后，Tzoni登录了该应用程序，以发送他的账单份额。

"I opened the app and saw that they had added crypto. I thought it was a good idea to try it out, especially since they had a promotion at the moment."

“我打开了该应用程序，发现他们添加了加密货币。我认为尝试一下是个好主意，尤其是因为他们目前有晋升。”

He said he had around $1,500 in his account and decided to send over 60 of the cryptocurrency coins - rendering over his share of the bill.

他说，他的帐户中有大约1,500美元，并决定派遣60多个加密货币硬币，这使他的账单份额进行了。

"I pressed send and then I realized that I had sent it to the wrong person. I quickly closed the app and contacted support immediately."

“我按了发送，然后我意识到我已经将其发送给错误的人。我迅速关闭了该应用程序并立即与支持联系。”

However, after waiting several hours for a response, Tzoni said he realized that the support team might not be able to intervene in time as the cryptocurrency markets had already begun to move.

但是，在等待了几个小时的回应之后，Tzoni说，他意识到支持团队可能无法及时干预，因为加密货币市场已经开始搬家。

"I told them to cancel the transaction as I had sent it to the wrong person and they replied that they would try their best but it depended on the cryptocurrency network."

“我告诉他们取消交易，因为我将其发送给错误的人，他们回答说他们会尽力而为，但取决于加密货币网络。”

Despite his messages, Tzoni said he later discovered that the transaction had not been cancelled and the coins had been sent to the wrong person.

尽管有消息传给他，但他说，他后来发现交易尚未取消，硬币已被送给了错误的人。

"I contacted them again and they said that they couldn't do anything more and that the transaction had been completed successfully."

“我再次与他们联系，他们说他们无能为力，而且交易已经成功完成。”

The oil engineer said he was "livid" as he felt that the customer support team had not responded quickly enough to his messages.

这位石油工程师说，他感到“很生气”，因为他认为客户支持团队对他的信息的反应不够快。

"I told them straight away that I had made a mistake and they could have cancelled it. But they took several hours to respond and by the time they did, the market had already moved."

“我立即告诉他们我犯了一个错误，他们可能已经取消了。但是他们花了几个小时来做​​出回应，到了他们的情况下，市场已经搬走了。”

Adding that he felt "cheated" by the situation, Tzoni said that he had asked the support team to return the money to his account - but they refused.

Tzoni补充说，他感到对这种情况感到“欺骗”，他说他已要求支持团队将钱退还给他的帐户 - 但他们拒绝了。

"I asked them to return the money to my account or to create a new token to return the money to me directly but they refused both requests."

“我要求他们将钱退还给我的帐户或创建一个新的代币，直接将钱退还给我，但他们拒绝了这两个请求。”

He said that the customer support agents told him that they could not reverse transactions once they had been made.

他说，客户支持代理商告诉他，一旦进行交易，他们就无法逆转交易。

"They told me that I should have read the terms and conditions more carefully - but surely there are limits to this?"

“他们告诉我，我应该更仔细地阅读条款和条件 - 但肯定有限制吗？”

After several more messages to no avail, Tzoni said he had decided to close his account with the firm and would be moving his finances elsewhere.

在又有几条消息无济于事之后，Tzoni说他已决定关闭该公司的帐户，并将他的财务转移到其他地方。

"I'm not sure what else I can do. I feel like they've really messed me about."

“我不确定我还能做什么。我觉得他们真的搞砸了我。”

A spokesperson for Revolut said that they could not comment on individual customer cases.

Revolut的发言人说，他们无法对个人客户案件发表评论。

"We can confirm that we offer a range of cryptocurrency services to our customers in accordance with applicable regulations and that we provide clear and concise information about these services within our app.

“我们可以确认，根据适用的法规，我们为客户提供一系列加密货币服务，并且我们在应用程序中提供了有关这些服务的清晰简明信息。

"We advise all customers to carefully read the information provided in the app and to ensure that they fully understand the cryptocurrency services and any related risks before using them.

“我们建议所有客户仔细阅读应用程序中提供的信息，并确保他们在使用之前完全了解加密货币服务和任何相关风险。

"We also encourage customers to contact our customer support team if they have any questions or require assistance. Our priority is to provide excellent customer service and support to all of our customers."output: input: A bit of fun testing the waters of cryptocurrency trading has left Tzoni Raykov with serious concerns about his treatment by the industry.

“如果有任何疑问或需要帮助，我们还鼓励客户与我们的客户支持团队联系。我们的首要任务是为我们的所有客户提供出色的客户服务和支持。”输出：输入：对加密货币交易的水域进行一些有趣的测试使Tzoni Raykov对他的待遇严重担忧。

The oil engineer, who has held an account with e-money firm Revolut for several years, usually uses its app to split bills with friends after going out for dinner or drinks. They would pay each other using traditional currency, like the pound sterling or US dollar.

这位石油工程师已经在E-Noce Firm Revolut持有了几年的帐户，通常在出去吃晚餐或饮料后使用其应用程序与朋友分开账单。他们将使用传统货币（例如英镑或美元）互相支付。

But after seeing the firm advertise its cryptocurrency services, he decided to try it out - quickly switching over to the firm's app to complete the transaction after one friend tagged him in a message.

但是，在看到该公司宣传其加密货币服务后，他决定尝试一下 - 在一个朋友在一条消息中标记他后，迅速切换到公司的应用程序完成交易。

What Tzoni thought would be a straightforward transfer of cryptocurrency coins has left the Bulgarian national angry and out of pocket.

Tzoni认为，加密货币硬币的直接转移使保加利亚民族的愤怒和口袋里。

His experience, which he says unfolded in March, highlights some of the frustrations people have had using cryptocurrency - where many of the customer safeguards which

他说的3月份展开的经验突出了人们使用加密货币的一些挫败感 - 许多客户保障措施