損失了價值1500美元的加密貨幣，造成了行政錯誤，這使Tzoni Raykov嚴重擔心該行業的待遇。

對於Tzoni Raykov來說，交易加密貨幣只是一點點樂趣，但損失1,500美元的行政錯誤使他陷入了嚴重的擔憂

Tzoni Raykov never thought a bit of fun testing the waters of cryptocurrency trading would leave him with such serious concerns.

Tzoni Raykov從來沒有想過要對加密貨幣交易的水進行一些有趣的測試，這會使他感到如此嚴重的擔憂。

The oil engineer, who has held an account with e-money firm Revolut for several years, usually used its app to split bills with friends after going out for dinner or drinks. They would pay each other using traditional currency, like the pound sterling or US dollar.

這位石油工程師已經在E-Noce Firm Revolut持有了幾年的帳戶，通常在出去吃晚餐或飲料後使用其應用程序與朋友分開賬單。他們將使用傳統貨幣（例如英鎊或美元）互相支付。

But after seeing the firm advertise its cryptocurrency services, he decided to try it out - quickly switching over to the firm's app to complete the transaction after one friend tagged him in a message.

但是，在看到該公司宣傳其加密貨幣服務後，他決定嘗試一下 - 在一個朋友在一條消息中標記他後，迅速切換到公司的應用程序完成交易。

What Tzoni thought would be a straightforward transfer of cryptocurrency coins has left the Bulgarian national angry and out of pocket.

Tzoni認為，加密貨幣硬幣的直接轉移使保加利亞民族的憤怒和口袋裡。

His experience, which he says unfolded in March, highlights some of the frustrations people have had using cryptocurrency - where many of the customer safeguards which underpin standard online banking transactions, some mandated by law, do not apply.

他說的3月份展開的經驗突出了人們使用加密貨幣的一些挫敗感 - 基於法律規定的一些客戶保障措施，這些客戶保障措施是標准在線銀行交易的基礎，這些交易不適用。

"When they treat you like this, it makes you feel like you can't do anything," he said. "Like you are powerless."

他說：“當他們這樣對待你時，這會讓你覺得自己無能為力。” “就像你無能為力。”

After his friend tagged him in a message to split a bill of 125 quid, Tzoni logged into the app to send over his share of the bill.

在他的朋友在一條消息中標記他的賬單為125 Quid之後，Tzoni登錄了該應用程序，以發送他的賬單份額。

"I opened the app and saw that they had added crypto. I thought it was a good idea to try it out, especially since they had a promotion at the moment."

“我打開了該應用程序，發現他們添加了加密貨幣。我認為嘗試一下是個好主意，尤其是因為他們目前有晉升。”

He said he had around $1,500 in his account and decided to send over 60 of the cryptocurrency coins - rendering over his share of the bill.

他說，他的帳戶中有大約1,500美元，並決定派遣60多個加密貨幣硬幣，這使他的賬單份額進行了。

"I pressed send and then I realized that I had sent it to the wrong person. I quickly closed the app and contacted support immediately."

“我按了發送，然後我意識到我已經將其發送給錯誤的人。我迅速關閉了該應用程序並立即與支持聯繫。”

However, after waiting several hours for a response, Tzoni said he realized that the support team might not be able to intervene in time as the cryptocurrency markets had already begun to move.

但是，在等待了幾個小時的回應之後，Tzoni說，他意識到支持團隊可能無法及時干預，因為加密貨幣市場已經開始搬家。

"I told them to cancel the transaction as I had sent it to the wrong person and they replied that they would try their best but it depended on the cryptocurrency network."

“我告訴他們取消交易，因為我將其發送給錯誤的人，他們回答說他們會盡力而為，但取決於加密貨幣網絡。”

Despite his messages, Tzoni said he later discovered that the transaction had not been cancelled and the coins had been sent to the wrong person.

儘管有消息傳給他，但他說，他後來發現交易尚未取消，硬幣已被送給了錯誤的人。

"I contacted them again and they said that they couldn't do anything more and that the transaction had been completed successfully."

“我再次與他們聯繫，他們說他們無能為力，而且交易已經成功完成。”

The oil engineer said he was "livid" as he felt that the customer support team had not responded quickly enough to his messages.

這位石油工程師說，他感到“很生氣”，因為他認為客戶支持團隊對他的信息的反應不夠快。

"I told them straight away that I had made a mistake and they could have cancelled it. But they took several hours to respond and by the time they did, the market had already moved."

“我立即告訴他們我犯了一個錯誤，他們可能已經取消了。但是他們花了幾個小時來做​​出回應，到了他們的情況下，市場已經搬走了。”

Adding that he felt "cheated" by the situation, Tzoni said that he had asked the support team to return the money to his account - but they refused.

Tzoni補充說，他感到對這種情況感到“欺騙”，他說他已要求支持團隊將錢退還給他的帳戶 - 但他們拒絕了。

"I asked them to return the money to my account or to create a new token to return the money to me directly but they refused both requests."

“我要求他們將錢退還給我的帳戶或創建一個新的代幣，直接將錢退還給我，但他們拒絕了這兩個請求。”

He said that the customer support agents told him that they could not reverse transactions once they had been made.

他說，客戶支持代理商告訴他，一旦進行交易，他們就無法逆轉交易。

"They told me that I should have read the terms and conditions more carefully - but surely there are limits to this?"

“他們告訴我，我應該更仔細地閱讀條款和條件 - 但肯定有限制嗎？”

After several more messages to no avail, Tzoni said he had decided to close his account with the firm and would be moving his finances elsewhere.

在又有幾條消息無濟於事之後，Tzoni說他已決定關閉該公司的帳戶，並將他的財務轉移到其他地方。

"I'm not sure what else I can do. I feel like they've really messed me about."

“我不確定我還能做什麼。我覺得他們真的搞砸了我。”

A spokesperson for Revolut said that they could not comment on individual customer cases.

Revolut的發言人說，他們無法對個人客戶案件發表評論。

"We can confirm that we offer a range of cryptocurrency services to our customers in accordance with applicable regulations and that we provide clear and concise information about these services within our app.

“我們可以確認，根據適用的法規，我們為客戶提供一系列加密貨幣服務，並且我們在應用程序中提供了有關這些服務的清晰簡明信息。

"We advise all customers to carefully read the information provided in the app and to ensure that they fully understand the cryptocurrency services and any related risks before using them.

“我們建議所有客戶仔細閱讀應用程序中提供的信息，並確保他們在使用之前完全了解加密貨幣服務和任何相關風險。

"We also encourage customers to contact our customer support team if they have any questions or require assistance. Our priority is to provide excellent customer service and support to all of our customers."output: input: A bit of fun testing the waters of cryptocurrency trading has left Tzoni Raykov with serious concerns about his treatment by the industry.

“如果有任何疑問或需要幫助，我們還鼓勵客戶與我們的客戶支持團隊聯繫。我們的首要任務是為我們的所有客戶提供出色的客戶服務和支持。”輸出：輸入：對加密貨幣交易的水域進行一些有趣的測試使Tzoni Raykov對他的待遇嚴重擔憂。

The oil engineer, who has held an account with e-money firm Revolut for several years, usually uses its app to split bills with friends after going out for dinner or drinks. They would pay each other using traditional currency, like the pound sterling or US dollar.

這位石油工程師已經在E-Noce Firm Revolut持有了幾年的帳戶，通常在出去吃晚餐或飲料後使用其應用程序與朋友分開賬單。他們將使用傳統貨幣（例如英鎊或美元）互相支付。

But after seeing the firm advertise its cryptocurrency services, he decided to try it out - quickly switching over to the firm's app to complete the transaction after one friend tagged him in a message.

但是，在看到該公司宣傳其加密貨幣服務後，他決定嘗試一下 - 在一個朋友在一條消息中標記他後，迅速切換到公司的應用程序完成交易。

What Tzoni thought would be a straightforward transfer of cryptocurrency coins has left the Bulgarian national angry and out of pocket.

Tzoni認為，加密貨幣硬幣的直接轉移使保加利亞民族的憤怒和口袋裡。

His experience, which he says unfolded in March, highlights some of the frustrations people have had using cryptocurrency - where many of the customer safeguards which

他說的3月份展開的經驗突出了人們使用加密貨幣的一些挫敗感 - 許多客戶保障措施