Binance已经回应了社交媒体上有关最近ZEC（ZCash）提款问题的用户担忧

Binance对社交媒体上有关最近的ZEC（ZCash）撤回问题的担忧做出了回应，并解释了解决情况的原因和步骤。

Binance is dealing with an issue that has affected several users over the last day. The exchange has been experiencing problems with ZEC (Zcash) withdrawals, specifically for users who integrate their Ledger wallets with Binance.

Binance正在处理一个在最后一天影响几个用户的问题。该交易所一直在遇到ZEC（ZCash）提款问题，特别是针对将其分类账钱与binance集成的用户。

According to Binance Customer Support, the issue stems from a technical failure in the ZEC application when used with Ledger, which has temporarily disabled users from withdrawing their ZEC assets. The exchange has confirmed that the problem is related to an "integration with Ledger," adding that the problem has since been resolved.

根据Binance客户的支持，该问题源于与Ledger一起使用的ZEC应用程序中的技术故障，该应用程序已暂时禁用用户撤回其ZEC资产。该交易所证实了该问题与“与Ledger的集成”有关，并补充说问题已解决。

The exchange reassured users that their funds remain securely stored in cold wallets, and all assets are safe (SAFU) as Binance works on a fix.

交易所向用户保证，他们的资金仍然牢固地存储在冷钱包中，并且所有资产都是安全的（SAFU），因为Binance在修复程序上工作。

What’s Causing the ZEC Withdrawal Problem?

是什么导致ZEC撤回问题？

The root of the issue lies in a technical failure that has affected the ZEC withdrawal process for Ledger users. This failure has prevented some funds from being transferred out of Binance accounts, leading to an influx of complaints and queries to Binance support.

该问题的根源在于技术故障影响了分类帐用户的ZEC撤回过程。这种失败阻止了一些资金被转移到二元帐户中，从而导致投诉和疑问涌入以支持义务。

However, Binance has stated clear that no funds have been compromised and that the problem is strictly related to Ledger integration. The funds are still in cold wallets, and the issue remains confined to the withdrawal process.

但是，Binance清楚地表明，没有资金受到损害，问题与分类帐的整合严格有关。资金仍在冷钱包中，问题仍然局限于撤离过程。

Binance and Ledger Are Working Together for a Fix

Binance和Ledger共同努力解决

Binance is working with the Ledger team to resolve the issue, and the update required to fix the problem has been prioritized. Ledger is expected to release the relevant update by April 17.

Binance正在与Ledger团队合作解决该问题，并确定了解决该问题所需的更新。预计Ledger将在4月17日之前发布相关更新。

After this update, Binance will begin restoring the ZEC withdrawal functionality in stages for the affected users. In the meantime, Binance is looking into temporary solutions to alleviate the problem.

此更新后，Binance将开始为受影响的用户分阶段恢复ZEC撤回功能。同时，Binance正在研究临时解决方案以减轻问题。

What Does This Mean for Users?

这对用户意味着什么？

For now, users will not be able to withdraw ZEC from their Binance accounts, but the good news is that their funds are safe. The exchange is actively working on a solution, which should be deployed by April 17.

目前，用户将无法从二元帐户中提取ZEC，但好消息是他们的资金是安全的。该交易所正在积极开发解决方案，该解决方案应在4月17日之前部署。