Binance已經回應了社交媒體上有關最近ZEC（ZCash）提款問題的用戶擔憂

Binance對社交媒體上有關最近的ZEC（ZCash）撤回問題的擔憂做出了回應，並解釋了解決情況的原因和步驟。

Binance is dealing with an issue that has affected several users over the last day. The exchange has been experiencing problems with ZEC (Zcash) withdrawals, specifically for users who integrate their Ledger wallets with Binance.

Binance正在處理一個在最後一天影響幾個用戶的問題。該交易所一直在遇到ZEC（ZCash）提款問題，特別是針對將其分類賬錢與binance集成的用戶。

According to Binance Customer Support, the issue stems from a technical failure in the ZEC application when used with Ledger, which has temporarily disabled users from withdrawing their ZEC assets. The exchange has confirmed that the problem is related to an "integration with Ledger," adding that the problem has since been resolved.

根據Binance客戶的支持，該問題源於與Ledger一起使用的ZEC應用程序中的技術故障，該應用程序已暫時禁用用戶撤回其ZEC資產。該交易所證實了該問題與“與Ledger的集成”有關，並補充說問題已解決。

The exchange reassured users that their funds remain securely stored in cold wallets, and all assets are safe (SAFU) as Binance works on a fix.

交易所向用戶保證，他們的資金仍然牢固地存儲在冷錢包中，並且所有資產都是安全的（SAFU），因為Binance在修復程序上工作。

What’s Causing the ZEC Withdrawal Problem?

是什麼導致ZEC撤回問題？

The root of the issue lies in a technical failure that has affected the ZEC withdrawal process for Ledger users. This failure has prevented some funds from being transferred out of Binance accounts, leading to an influx of complaints and queries to Binance support.

該問題的根源在於技術故障影響了分類帳用戶的ZEC撤回過程。這種失敗阻止了一些資金被轉移到二元帳戶中，從而導致投訴和疑問湧入以支持義務。

However, Binance has stated clear that no funds have been compromised and that the problem is strictly related to Ledger integration. The funds are still in cold wallets, and the issue remains confined to the withdrawal process.

但是，Binance清楚地表明，沒有資金受到損害，問題與分類帳的整合嚴格有關。資金仍在冷錢包中，問題仍然局限於撤離過程。

Binance and Ledger Are Working Together for a Fix

Binance和Ledger共同努力解決

Binance is working with the Ledger team to resolve the issue, and the update required to fix the problem has been prioritized. Ledger is expected to release the relevant update by April 17.

Binance正在與Ledger團隊合作解決該問題，並確定了解決該問題所需的更新。預計Ledger將在4月17日之前發布相關更新。

After this update, Binance will begin restoring the ZEC withdrawal functionality in stages for the affected users. In the meantime, Binance is looking into temporary solutions to alleviate the problem.

此更新後，Binance將開始為受影響的用戶分階段恢復ZEC撤回功能。同時，Binance正在研究臨時解決方案以減輕問題。

What Does This Mean for Users?

這對用戶意味著什麼？

For now, users will not be able to withdraw ZEC from their Binance accounts, but the good news is that their funds are safe. The exchange is actively working on a solution, which should be deployed by April 17.

目前，用戶將無法從二元帳戶中提取ZEC，但好消息是他們的資金是安全的。該交易所正在積極開發解決方案，該解決方案應在4月17日之前部署。