Customer story: Real-time dashboards keep Token’s remote Support nimble

For Chris Brogan, VP of Customer Operations at Token, data isn’t just important, it’s critical. Leading a fully remote team, he needed a way to keep Customer Support aligned and informed without manual, time-consuming reports. By implementing Geckoboard alongside Zendesk, Token transformed its operations: ✅ Teams can now self-serve data on ticket trends, CSAT, and customer issues ✅ Real-time dashboards in Slack improve response times and workload distribution ✅ Transparency and data-driven decisions drive efficiency and team motivation Watch how Geckoboard helps Token’s support, and success teams stay ahead. 👉 Try Geckoboard free for 14 days: www.geckoboard.com/try-geckoboard/ 📌 Don’t forget to like, comment, and subscribe for more stories on how support teams use real-time data to stay aligned and perform at their best!