What should I do if I forget the password for the OKX wallet standalone app?

If you forget the OKX wallet password, you can reset it in the app, contact customer service, or use the backup password and mnemonic words to retrieve it. When setting a new password, you must comply with the strength rules and properly backup.

Mar 24, 2025 at 05:46 pm

• Open the app and locate the login interface : Unlock your phone or tablet device, and carefully search for the exclusive icon for the OKX wallet independent application on the home screen. The icon is unique and is usually easy to recognize. Click the icon and the application will start, and the login page will be caught in your eyes. On this page, the "Login" and "Register" options are presented in a conspicuous way, and the entrance to deal with the issue of forgetting passwords is not far away.

• Trigger password recovery process : Below the password input box of the login page, or other prominent locations on the page, carefully search for buttons marked "Forgot Password". Some applications may use similar expressions such as "Reset Password". Once found, click the button decisively, and the system will immediately start the password recovery process, guiding you to the subsequent operation interface.

• Complete the authentication steps :

• Mobile phone number verification method: If you are associated with your mobile phone number when registering OKX wallet, the system will generally prompt you to enter the number when you retrieve your password. Fill in the mobile phone number in the corresponding box and click "Get verification code". The OKX official server will quickly send a text message containing the verification code. Please check the text messages within the specified time (usually a few minutes) and accurately fill in the verification code into the specified input box to complete the key identity verification. This verification method relies on your control over the registration of a mobile phone number, and can effectively confirm the password recovery operation is initiated by the legal owner of the account.

• Email verification method : If you have an email bound to the registration, you can choose email verification in the password recovery process. After clicking, enter the registration email address, the system will send a special email, which may be a password reset link or verification code. You need to open your email address. If you receive the link, just click to jump to the new password setting page; if you receive the verification code, return to the OKX wallet application and enter it at the specified location to continue the operation.

• Other verification methods (if any) : OKX Wallet supports multiple authentication methods to ensure account security. Security issues set during registration can be used as a verification method in the password reset process. The system will display pre-set questions, users need to answer accurately, and the answer matching method can be verified. These verification methods are designed to prevent passwords from being maliciously reset and protect the security of digital assets in the account.

• Setting a new password : After successfully passing the authentication, you will enter the new password settings page. You need to enter the new password twice here to ensure correctness. The new password must comply with the OKX wallet strength rules, be at least 8 digits in length, and must contain numbers, upper and lower case letters and special characters (such as!, @, #, etc.). For example, "P@ssw0rd123". After the settings are completed, click "Confirm" or "Submit", the system will save the new password, and you can log in to the OKX wallet with the new password.

• Find customer service contact information :

• Official website channel : Open your commonly used browser and enter OKX in the address bar. Official website address: https://www.okx.com/ . After entering the official website, you can usually find links such as "Contact Us" and "Customer Service Center" at the bottom or sidebar of the page. Click this link to enter the customer service page, where you can get a variety of ways to contact customer service, such as online customer service chat window, customer service email address, and customer service phone number.

• Social media platform path : OKX has an official account on mainstream platforms such as Twitter and Weibo. You can follow and send a private message to explain the situation of forgetting the OKX wallet password, and provide key information such as registering an email, binding a mobile phone number and trying operations, so that customer service can quickly locate the problem and provide efficient help.

• Communication with customer service to solve problems :

• Online customer service chat and communication : If you choose online customer service to solve the problem, say politely after entering the chat window and clearly inform the customer service that you forgot the password of the OKX wallet independent application. Afterwards, the customer service will ask you to provide key information such as registered email, mobile phone number, real-name authentication ID number for identity confirmation according to the process. You must provide it truthfully and accurately and actively cooperate. After the identity verification is passed, the customer service will assist you in resetting your password or providing retrieval guidance to help you solve the problem.

• Customer service email feedback : If you choose to contact OKX official customer service through customer service email, the email subject must be set to "Forgot OKX wallet password for help" to facilitate customer service to quickly identify. In the text, the problem should be explained in detail, such as registration time, device type, last login time, operation attempted by yourself, etc., and identity verification information such as registration email, mobile phone number, etc. should be provided. After the email is sent, please be patient. Usually, OKX customer service will reply within 1-3 working days to inform you of the subsequent processing steps.

• Call customer service for consultation : Before calling OKX customer service, prepare the registration information to facilitate and quickly pass the identity verification. After dialing, press the voice prompt, select the account problem option, and after connecting to the manual customer service, briefly explain the forgotten password. Customer service will authenticate through security issues, real-name authentication information, etc. After the verification is passed, it will assist you in completing the password reset or informing you of the subsequent password recovery steps.

• Confirm backup : If you have backed up passwords or mnemonics while using OKX wallet, they can be used to retrieve the password. Mnemonics are key phrases that the system prompts for backup when creating a wallet, and are related to the wallet address and private key. Please recall whether the backup information has been properly saved, such as writing it on paper and storing it in a secure place, or encrypted it in an electronic device, but be careful to prevent the device from being lost or being attacked, causing information leakage.

• Restore wallet access with backup :

• Backup password recovery operation : If you have backed up your wallet password before, you need to find the media that records the backup password, which may be a notebook or an encrypted electronic document, etc. On the login page of OKX wallet, try entering the backup password to log in. If the login is successful, in order to ensure account security, it is recommended that you modify your password immediately and set a new password that is easy to remember and has high security. After the modification is completed, be sure to properly back up the new password again to prevent it from being forgotten again.

• Mnemonic Word Recovery Wallet Process : If you need to use Mnemonic Word Recovery Wallet, find the "Recover Wallet" option in the OKX Wallet app, and enter the mnemonic words as prompted to ensure the order is correct. The system will regenerate the wallet address and private key accordingly, restore access permissions, and then reset the login and payment password (if any). The new password must meet the strength requirements to ensure the safety of the assets. Mnemonic words are crucial, and once they are leaked, assets are easily stolen. When restoring your wallet, be sure to ensure the environment is safe. It is recommended to operate under private equipment and a secure network to prevent mnemonic words from being stolen.

• Set a reasonable password : When setting an OKX wallet password, do not use simple and easy-to-guess passwords such as birthdays and continuous numbers, and do not set it too complicated. You can set passwords by replacing some characters with numbers or special symbols, such as changing "ILikeReadingBooks" to "I!1k3R3adingB00ks", taking into account both strength and memory.

• With the help of password management tools : Use professional password management tools such as LastPass and 1Password to automatically generate and save complex passwords. Users only need to remember the main password to quickly access the passwords of each application, which not only improves security but also avoids the trouble of forgetting. When choosing, you should choose a regular product with a good reputation and a complete encryption mechanism to ensure the security of your password.

• Regularly backup passwords and mnemonics : Check OKX wallet passwords and mnemonics regularly for backup. Once the backup is found to be at risk of loss or damage, it should be re-backed in time. When backing up, it is recommended to combine paper records with encrypted electronic backups, which are properly stored and electronic backups are stored in multiple reliable devices or reputable cloud services. Note that you do not install the backup and wallet application on the same device to prevent the backup information from being lost or leaked with the device, and ensure the security of digital assets in all aspects.