binance can't verify identity

For Binance identity verification troubleshooting, ensure accurate document submission, check technical issues, consider alternative options, and protect your account against compromise.

Oct 25, 2024 at 08:21 am

Binance Unable to Verify Identity: Troubleshooting and Solutions

1. Check Your Documents:

Ensure that the documents you uploaded meet Binance's requirements.
Your personal information, such as name, date of birth, and address, should match the documents genau.
Check the quality and clarity of the images you uploaded.

2. Contact Customer Support:

If your documents are accurate but still not accepted, contact Binance customer support.
Provide clear evidence of your identity, such as additional documents or a video selfie.
Describe the issue and any steps you've already taken to resolve it.

3. Try Different Verification Methods:

If possible, attempt verification using a different method, such as facial recognition.
Ensure that your mobile device's camera is of good quality and that you have a stable internet connection.

4. Report Technical Issues:

If you encounter technical difficulties during the verification process, such as image upload errors, report the issue to Binance immediately.
Provide detailed information about the error and any error messages you've received.

5. Be Patient:

Identity verification can sometimes take time due to the high volume of requests.
Be patient and allow Binance ample time to process your information.
Avoid uploading multiple sets of documents as this can delay the process further.

6. Consider Alternative Verification Options:

In some cases, Binance may offer alternative verification options for users who cannot provide the required documents.
These options may vary depending on your region and the verification level you're attempting to achieve.

7. Ensure Your Credentials Aren't Compromised:

If you've tried the above steps and still cannot verify your identity, consider the possibility that your account has been compromised.
Change your password and enable two-factor authentication to protect your account.

Tips for a Successful Verification Process:

Use high-quality images of your documents, ensuring they are clear and legible.
Make sure your personal information is accurate and matches your documents.
Follow Binance's guidelines for document submission carefully.
Be patient and persistent, and don't hesitate to contact customer support if you encounter any difficulties.

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