What to do if Dubai OKEX encounters risk control

Facing a risk control issue on Dubai OKEx? Proactively check your account, contact support, and provide necessary verification documents to resolve the situation promptly.

Oct 24, 2024 at 02:50 am

What to Do When Facing Risk Control on Dubai OKEx

1. Check Your Account Activity:

Review your recent trades, deposits, and withdrawals to identify any suspicious activities.
Ensure that all transactions adhere to OKEx's compliance policies.

2. Contact Customer Support:

Reach out to the OKEx support team via live chat or email and provide clear details of the risk control issue.
Explain your situation and provide supporting documents if necessary.

3. Provide Verification Documents:

If requested, submit additional verification documents to prove your identity and account ownership.
These may include government-issued IDs, utility bills, and proof of address.

4. Verify Your Phone Number:

Make sure that the phone number associated with your OKEx account is active and verified.
You may need to receive an SMS or call from OKEx to complete this step.

5. Confirm Your Email Address:

Verify that the email address linked to your OKEx account is correct and accessible.
Click on the verification link sent to your email from OKEx.

6. Enable 2-Factor Authentication (2FA):

Set up 2FA on your OKEx account using an authenticator app or Google Authenticator.
This adds an extra layer of security to protect your account.

7. Contact the Relevant Authorities:

If you suspect that your account has been hacked or compromised, report it to the local authorities and file a police report.
Provide them with any relevant information, including screenshots of suspicious transactions.

Additional Tips:

Use strong and unique passwords for your account.
Be cautious of phishing emails or messages that appear to be from OKEx.
Store your cryptocurrency assets in a secure and reputable wallet.
Monitor your account activity regularly and report any suspicious behavior promptly.

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The information provided is not trading advice. kdj.com does not assume any responsibility for any investments made based on the information provided in this article. Cryptocurrencies are highly volatile and it is highly recommended that you invest with caution after thorough research！

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