coinbase can't verify address

To troubleshoot Coinbase's "Can't Verify Address" error, ensure your identity and address are verified, inspect your documents, and consider using a different browser or contacting support.

Oct 30, 2024 at 05:11 pm

Coinbase: Troubleshooting Address Verification Issue

Steps to Resolve "Can't Verify Address" Error:

Confirm Your Identity: Ensure that you have completed Coinbase's identity verification process, which includes submitting government-issued identification documents and selfies.
Verify Your Address: Try to verify your address manually by uploading a utility bill, bank statement, or credit card statement that clearly shows your name and current address.
Check Your Documents: Inspect the documents you submitted to ensure they are clear, legible, and match the information on your Coinbase account. Any discrepancies can cause the address verification to fail.
Use a Different Browser or Device: Sometimes, technical glitches can hinder the address verification process. Try using a different browser or accessing your account from a different device.
Contact Coinbase Support: If none of the above steps resolves the issue, contact Coinbase support directly. Provide clear screenshots of the error message and any relevant documents for their review.

Additional Tips:

Use a physical address rather than a P.O. box, which may not be accepted for address verification.
Ensure that the address you provide is up-to-date and matches the address on your utility bill or bank statement.
Contact your utility provider or bank to confirm the address on your account.
If you are staying in rented accommodation, obtain a letter from your landlord or roommate confirming your residency.
Coinbase may still request additional verification, such as an explanation of why you cannot provide certain documents. Respond promptly and accurately to their inquiries.

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