How to contact Polymarket support?

For prompt support with Polymarket-related issues, either email the support team or join their Discord server's "#support" channel.

Feb 08, 2025 at 10:24 pm

How to Contact Polymarket Support

Key Points

Contacting Polymarket support is straightforward through email or Discord.
The Polymarket team is dedicated to prompt support responses and resolutions.
Detailed instructions are provided for both email and Discord contact methods.
FAQs address common questions related to Polymarket support.

Contacting Polymarket Support via Email

Navigate to the Polymarket website (https://polymarket.com/).
Scroll down to the footer and click on the "Support" link.
This will take you to the Polymarket Support Center page.
Click on the "Submit a Request" button.
On the "New Support Request" form, select the appropriate category from the drop-down menu.
Provide a detailed description of your issue in the "Description" field.
Include any relevant screenshots or documentation to support your request.
Enter your email address in the "Email Address" field.
Click on the "Submit" button.

Contacting Polymarket Support via Discord

Join the Polymarket Discord server (https://discord.gg/polymarket).
Once you have joined the server, navigate to the "#support" channel.
Introduce yourself and briefly describe your issue.
A Polymarket team member will respond to your inquiry promptly.

Frequently Asked Questions (FAQs)

How long does it take to receive a response from Polymarket support?
Polymarket aims to respond to all support inquiries within 24 hours. However, during periods of high volume, responses may be delayed.

Can I contact Polymarket support by phone?
No, Polymarket does not currently offer phone support.

What information should I include when contacting Polymarket support?
When contacting Polymarket support, please provide a clear and detailed description of your issue, including relevant screenshots or documentation.

What if I am experiencing technical difficulties with the Polymarket platform?
If you are experiencing technical difficulties, please provide specific details about the issue, including the steps you have taken to resolve it.

How can I track the status of my support request?
You can track the status of your support request by logging into your Polymarket account.

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