Yodel 送货司机将顾客的包裹扔过 6 英尺高的大门，被摄像机拍到

9 月 9 日，33 岁的斯蒂芬·麦金托什 (Steph McIntosh) 惊讶地发现两个装有易碎雕像的大纸箱被扔到了她的车道上

A Yodel delivery driver has been caught on camera chucking a customer's packages over their 6ft gate.

摄像机拍到一名 Yodel 送货司机将顾客的包裹扔过 6 英尺高的大门。

Steph McIntosh, 33, was shocked to discover two large cardboard boxes - containing breakable figurines - had been thrown onto her driveway on September 9.

9 月 9 日，33 岁的斯蒂芬·麦金托什 (Steph McIntosh) 惊讶地发现两个装有易碎雕像的大纸板箱被扔到了她的车道上。

She was watching TV when her phone rang but she didn't answer it - thinking it was a scam call. Afterwards she noticed two large boxes on her drive - so realised she had missed a delivery.

当她正在看电视时，电话铃响了，但她没有接听——认为这是一个诈骗电话。后来她注意到自己的车道上有两个大箱子，所以意识到她错过了送货。

But when she checked her CCTV she was shocked to find the driver had thrown them over the gate. Business advisor Steph, from St Austell, Cornwall, said: "We buy things in bulk for our business and sell it on afterwards.

但当她检查闭路电视时，她震惊地发现司机把它们扔出了大门。来自康沃尔郡圣奥斯特尔的商业顾问斯蒂芬说：“我们为我们的业务批量购买东西，然后再出售。

“One of the deliveries was some figurines and there were a couple of bits of that fell apart - which could've been way worse." Steph reviewed her doorbell footage and saw the driver press the bell on her gate - but claims she didn't receive a notification.

“其中一个交付的是一些小雕像，其中有一些碎片散落了 - 情况可能会更糟。”斯蒂芬查看了她的门铃录像，看到司机按下了门上的铃 - 但她声称她没有这样做。 t 收到通知。

She expected the delivery driver to leave the boxes outside her door or even by the gate, if she wasn't able to answer the door. Steph was then shocked to discover they instead threw her two boxes over her 6ft gate - leaving the boxes creased and split - and made a formal complaint to Yodel.

如果她无法开门，她希望送货司机会把箱子留在门外，甚至放在门口。随后，斯蒂芬震惊地发现，他们反而把两个盒子扔到了她 6 英尺高的大门上，导致盒子皱巴巴、裂开，并向约德尔提出了正式投诉。

She claimed: "I like to collect snow globes and if they were chucked over the top like that, I would've been really upset. I did an online chat and I wanted reassurance that it would never happen again. They wouldn't let me send an official complaint.

她声称：“我喜欢收集雪球，如果它们像那样被扔到上面，我会非常难过。我进行了在线聊天，我希望确保这种情况不会再发生。他们不会让这样的事情发生。”我发送正式投诉。

"I can imagine they're inundated with complaints if this is the way their drivers operate. I'm also liaising with the company who I purchased the items from who are dealing with Yodel directly to get their money back so they can refund me."

“我可以想象，如果他们的司机就是这样操作的，他们一定会收到大量的投诉。我还在与我购买商品的公司联系，他们直接与 Yodel 打交道，以收回他们的钱，这样他们就可以退款给我。 ”

A Yodel spokesperson said: "The safe delivery of our parcels is our number one priority, and the overwhelming majority of our parcels are delivered correctly in the first instance. We are sorry that Ms McIntosh’s experience did not meet the high standards we strive for and we are taking appropriate measures to ensure that this does not happen again.”

Yodel 发言人表示：“包裹的安全投递是我们的首要任务，我们的绝大多数包裹在第一时间就被正确投递。我们很抱歉麦金托什女士的经历没有达到我们努力追求的高标准，我们正在采取适当措施，确保这种情况不再发生。”