OKEX exchange contact number

For prompt assistance with account-related inquiries, send an email to support@okex.com and provide relevant documentation for review.

Jan 14, 2025 at 10:39 am

How to Get in Touch with OKEx Exchange: Comprehensive Guide

Key Points:

• Multiple communication channels available for OKEx users
• Steps to reach OKEx support via live chat, email, social media, and phone
• How to locate OKEx's contact information on the exchange website
• Common issues and inquiries addressed through customer support
• FAQs section for additional information

Ways to Contact OKEx Exchange

OKEx, a leading cryptocurrency exchange, provides various communication channels to assist its users. Here's a detailed guide on how to reach OKEx customer support:

1. Live Chat Support:

• Initiate a live chat session directly from the OKEx website.
• Click on "Support" at the bottom-right corner of the webpage.
• Select "Live Chat" and enter your inquiry.
• A representative will respond within minutes.

2. Email Support:

• Send an email to support@okex.com or support.global@okex.com.
• Describe your issue or query in detail.
• Provide relevant screenshots or documents for clarification.
• Expect a response within 24 hours.

3. Social Media Support:

• Engage with OKEx on social media platforms such as Twitter, Telegram, and Facebook.
• Direct message or post your query using the appropriate handle.
• OKEx's social media team will follow up promptly.

4. Phone Support:

• OKEx does not currently offer dedicated phone support.

5. Contact Information on OKEx Website:

• Access the OKEx website and hover over "Support" at the top of the page.
• Select "Contact Us" to view the available communication channels.
• Note that the provided email address and social media handles may be different depending on the user's region.

Common Issues and Inquiries Addressed by Customer Support

OKEx's customer support handles a wide range of queries, including:

• Account-related issues (registration, verification, etc.)
• Trading and order execution
• Deposit and withdrawal concerns
• Technical glitches and error troubleshooting
• Security and privacy issues
• General inquiries about OKEx's services and products

FAQs

Q: What is the best way to contact OKEx support?

A: Live chat and email are the most recommended channels for quick and direct assistance.

Q: Can I contact OKEx support outside of business hours?

A: Social media support is available 24/7, but response times may vary.

Q: Is there a specific email address for account-related queries?

A: Yes, you can send your account-related inquiries to support@okex.com.

Q: Are there any known phone numbers I can use to reach OKEx?

A: OKEx does not currently provide dedicated phone support.