Does OKEX's name change to OKX affect user accounts?

OKEX's rebranding to OKX won't affect user accounts; all services remain unchanged, just update to okx.com and the latest app version.

Apr 20, 2025 at 10:07 pm

OKEX, one of the leading cryptocurrency exchanges, recently announced its rebranding to OKX. This change has sparked numerous questions among its users, particularly regarding the impact on their accounts. In this article, we will delve into the specifics of how this name change affects user accounts, addressing potential concerns and providing detailed information to help users navigate this transition smoothly.

Understanding the Rebranding of OKEX to OKX

The transition from OKEX to OKX is primarily a rebranding effort aimed at streamlining the company's identity and enhancing its global presence. The rebranding does not alter the fundamental services or operations of the platform. Instead, it focuses on updating the visual and communicative aspects of the brand to better reflect its mission and values.

Impact on User Accounts

User accounts on the platform remain unaffected by the name change. This means that all existing accounts, their balances, and associated data are preserved under the new brand name. Users will continue to access their accounts using the same login credentials as before. The rebranding is purely cosmetic and does not require users to take any action concerning their account details.

Accessing the Platform Post-Rebranding

After the rebranding, users will find that the URL for accessing the platform has changed from okex.com to okx.com. Here are the steps to ensure a smooth transition:

• Visit the new website: Navigate to okx.com instead of okex.com.
• Log in with existing credentials: Use the same email and password you used for OKEX.
• Verify your account if prompted: In some cases, you might be asked to re-verify your account to ensure security, but this is not a mandatory step for all users.

Trading and Transaction Continuity

Trading and transactions on the platform will continue without interruption. All open orders, trading history, and transaction records will remain intact. Users can continue to buy, sell, and trade cryptocurrencies as they did before the rebranding. The user interface might have a new look, but the functionality remains the same.

Customer Support and Communication

Customer support remains a priority for OKX. The rebranding does not affect the quality or availability of support services. Users can continue to reach out to the support team through the same channels, including email, live chat, and social media. The support team is well-equipped to handle any questions or concerns related to the rebranding and its impact on user accounts.

Security Measures and Account Safety

Security is a critical aspect of any cryptocurrency exchange, and OKX has assured users that the rebranding does not compromise the security of their accounts. All existing security measures, including two-factor authentication (2FA), encryption, and cold storage of funds, remain in place. Users are encouraged to continue using strong passwords and to keep their 2FA enabled to ensure the safety of their accounts.

Updating Mobile and Desktop Applications

For users who access OKX through mobile or desktop applications, the rebranding may require an update to the latest version of the app. Here are the steps to update the app:

• Open the app store on your device (e.g., Apple App Store or Google Play Store).
• Search for OKX: The app should now be listed under the new name.
• Download or update the app: If you already have the app installed, update it to the latest version. If not, download the new OKX app.
• Log in with your existing credentials: Use the same email and password to access your account.

Frequently Asked Questions

Q: Will my API keys still work after the rebranding?

A: Yes, your API keys will continue to function as before. The rebranding does not affect the technical aspects of the platform, including API access.

Q: Do I need to update my payment methods due to the rebranding?

A: No, your existing payment methods will remain valid. You can continue to use the same bank accounts, credit cards, and other payment options as before.

Q: Will the rebranding affect my referral program status or rewards?

A: No, the rebranding does not impact the referral program. Your status and any rewards you have earned will remain unchanged.

Q: Can I still use the OKEX mobile app after the rebranding?

A: The OKEX mobile app will be updated to reflect the new OKX branding. You should update to the latest version of the app to continue using it seamlessly.