What to do if binance account verification does not work

Binance account verification failures often stem from inaccurate information, poor document quality, unstable internet, or platform glitches. Double-check details, ensure clear photos, use a stable connection, and contact Binance support if needed.

Mar 19, 2025 at 03:17 pm

When using Binance, a world-renowned cryptocurrency trading platform, some users may experience the problem of account verification not working. Account verification is an important part of Binance ensuring the security and compliance of user accounts. Its failure may limit users' use of all functions of the platform. Below we will explore the causes and solutions of this problem in depth.

Analysis of FAQs and Causes

Information accuracy issues

Providing errors or inconsistent information is a common cause of verification failure. During the registration and verification process, the user's name, date of birth, address and other information must be exactly the same as the ID card provided. Even subtle spelling errors, such as letter case errors in names, may lead to failure to pass the verification.

Unhealthy document quality

Binance has strict requirements on the documents used for verification. If the uploaded ID photos or other supporting documents are blurred, obscured, partially missing, or the format does not comply with the regulations (the platform usually accepts common formats such as JPEG and PNG), verification will fail. For example, if the ID card is not focused clearly when shooting, the text and photos are difficult to recognize, and the system will reject it.

Unstable network connection

Unstable network connections may cause data transmission interruption or errors during verification. When a user uploads a verification file, if the network is suddenly interrupted, the file may not be fully uploaded, resulting in verification failure. In addition, excessive network delay may also cause verification requests to time out, affecting the smooth progress of the verification process.

Technical failure

The Binance platform itself occasionally has technical problems, affecting the account verification function. For example, during the system upgrade, the verification service may be temporarily unavailable; or a vulnerability occurs in the platform's verification algorithm, resulting in misjudgment of the verification information submitted by the user.

Solution

Carefully check the information

Users should recheck all personal information filled in on the Binance platform to ensure that it matches the content on their ID. If necessary, re-enter the information and submit the verification application again.

Provide high-quality documentation

Re-shoot or scan your ID and other supporting documents to ensure that the image is clear and complete without obstruction or blur. When shooting, select an environment with sufficient light, use the device's HD shooting mode, and make sure the file format meets Binance's requirements. Before uploading, you can check the file quality locally and then submit it after confirming that it is correct.

Stable network connection

Check the network connection status before performing account verification. You can try switching the network, such as switching from Wi-Fi to mobile data, or restarting the router or modem to improve network conditions. A stable network environment can effectively avoid data transmission problems during verification.

Contact Binance Customer Service

If none of the above methods can solve the problem, users should contact Binance customer service in time for help. You can describe the verification problems in detail to the customer service staff through the customer service channels in the official Binance website or application, such as online customer service, customer service email, etc., and provide relevant account information and screenshots of error prompts so that the customer service staff can quickly locate and resolve the problems. At the same time, follow Binance's official social media account or platform announcement to see if there are any system failure instructions and solutions for verification issues.

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