Failed to set CoinW leverage multiples

Traders using CoinW may encounter the "Failed to set CoinW leverage multiples" error due to improper account verification, incorrect trading account type, or other technical issues.

Nov 12, 2024 at 04:34 pm

Failed to Set CoinW Leverage Multiples: A Comprehensive Guide

Traders using CoinW may occasionally encounter the frustrating error message "Failed to set CoinW leverage multiples." This perplexing issue can stem from various factors, ranging from improper account settings to technical glitches. This comprehensive guide will delve into the potential causes and provide step-by-step solutions to resolve this issue effectively.

1. Verify Account Verification

CoinW requires its users to complete the account verification process to access leverage trading. Without proper verification, traders will not be able to adjust their leverage multiples, resulting in the "Failed to set CoinW leverage multiples" error. To address this issue:

• Ensure that you have completed both the identity and address verification processes.
• Provide government-issued identification documents (e.g., passport, ID card) and proof of address (e.g., utility bill, bank statement).
• Contact CoinW support for further assistance if the verification process is not finalized.

2. Check CoinW Trading Account

After successful account verification, the next step involves checking the trading account's status. CoinW offers two types of trading accounts: Fixed Interest Accounts and Flexible Accounts. Leverage trading is only available on Fixed Interest Accounts. If you attempt to adjust leverage multiples on a Flexible Account, it will result in the "Failed to set CoinW leverage multiples" error. To resolve this issue:

• Determine the type of trading account you are using.
• If you are using a Flexible Account, transfer your funds to a Fixed Interest Account.
• Contact CoinW support if you are unable to determine the account type or transfer funds successfully.

3. Adjust Margin Mode

CoinW allows traders to choose between Cross Margin Mode and Isolated Margin Mode. Cross Margin Mode utilizes the total margin balance to calculate the leverage ratio, while Isolated Margin Mode isolates the margin for each individual position. If you attempt to adjust leverage multiples while in Isolated Margin Mode, you may encounter the "Failed to set CoinW leverage multiples" error. To resolve this issue:

• Navigate to the "Margin" section within the CoinW trading interface.
• Switch to Cross Margin Mode.
• Ensure that you have sufficient margin balance to support the desired leverage multiple.

4. Temporarily Disable VPN/Proxy

While VPNs and proxies can enhance online privacy, they may interfere with CoinW's trading systems. Using a VPN or proxy can trigger security protocols that may block or restrict certain actions, including adjusting leverage multiples. To resolve this issue:

• Disable any active VPN or proxy connections.
• Refresh the CoinW trading page.
• Attempt to adjust leverage multiples again.

5. Clear Browser Cache and Cookies

Cached data and cookies can sometimes cause conflicts or errors on websites. Clearing the browser's cache and cookies can often resolve these issues. To resolve this issue:

• Open the browser settings and navigate to the "Privacy and Security" section.
• Clear the browser's cache and cookies.
• Refresh the CoinW trading page.
• Attempt to adjust leverage multiples again.

6. Contact CoinW Support

If you have tried all the troubleshooting steps described above but still encounter the "Failed to set CoinW leverage multiples" error, it is recommended to contact CoinW support. They will be able to provide further assistance in diagnosing and resolving the issue. To contact CoinW support:

• Submit a support ticket through the CoinW website.
• Provide detailed information about the issue and any troubleshooting steps you have already taken.
• Be prepared to share screenshots or other relevant information to support your request.