Polymarket: Need a troubleshooting guide?

When troubleshooting connectivity issues with Polymarket, disable any active firewall or antivirus programs as they might be blocking connections to the platform.

Feb 07, 2025 at 08:31 am

Polymarket Troubleshooting Guide

• Understanding Error Messages
• Connectivity Issues
• Account-Related Problems
• Common Trading Issues
• Advanced Troubleshooting

Understanding Error Messages

Polymarket displays error messages following a consistent structure:

• Reason: A brief explanation of the cause behind the error.
• Resolution: Possible solutions to address the error.
• Debug ID: A unique identifier for tracking the error with Polymarket's support team.

Connectivity Issues

1. Check Internet Connection:

• Verify if your device is connected to a stable internet network by accessing other websites or applications.
• Try disconnecting and reconnecting to the internet or using a different network.

2. Disable Firewall/Antivirus Programs:

• Some firewalls or antivirus software can restrict connections to certain websites or applications. Temporarily disable these programs to see if the issue resolves.

3. Clear Browser Cache and Cookies:

• Outdated browser cache and cookies can interfere with website functionality. Clear them by following the steps provided by your browser.

Account-Related Problems

1. Reset Password:

• If you've forgotten your password, navigate to the Polymarket website and click "Forgot Password." Enter your registered email address and follow the instructions to reset your password.

2. Verifying Email Address:

• After creating an account, you'll receive an email to verify your address. If you haven't received it, check your spam folder or request a new verification email from Polymarket's website.

3. Customer Support:

• If none of the above solutions resolve your account issue, contact Polymarket's customer support team by emailing [support@polymarket.io](mailto:support@polymarket.io).

Common Trading Issues

1. Insufficient Funds:

• Before placing a trade, ensure you have sufficient funds in your Polymarket account. Deposit additional funds or cancel the pending trade.

2. Market Unavailable:

• Polymarket may temporarily suspend trading on specific markets during periods of high volatility or pending regulatory updates. Check Polymarket's website or social media channels for announcements.

3. Slippage Considerations:

• Polymarket operates on a peer-to-peer matching system, which means filled trades may differ slightly from the target price due to market volatility or liquidity constraints.

Advanced Troubleshooting

1. Use Developer Tools:

• Access the developer tools in your browser (e.g., by pressing F12 in Google Chrome) and navigate to the "Network" tab. Monitor network requests and responses for any errors or slowdowns.

2. Reproduce the Issue:

• Attempt to replicate the issue by following the same steps. This helps identify specific triggers or sequences that may be causing the problem.

3. Contact Polymarket Support:

• If the problem persists despite following the troubleshooting steps, provide detailed information about the issue, including the debug ID (if available), and contact Polymarket's customer support team.

FAQs

Q: Where can I find the Polymarket troubleshooting guide?

A: This troubleshooting guide covers common Polymarket issues. For further assistance, check Polymarket's website or contact their customer support team.

Q: Why am I receiving an "Invalid Request" error?

A: This error often indicates a malformed request or invalid data submitted to Polymarket. Check the request syntax and ensure all required fields are populated correctly.

Q: How can I resolve a "Market Closed" error?

A: Polymarket may close specific markets temporarily for regulatory or volatility-related reasons. Monitor Polymarket's website or social media channels for announcements about market status.

Q: What should I do if I encounter a "Too Many Requests" error?

A: This error occurs when the server receives an excessive number of requests in a short period. Reduce the frequency of your requests or wait for a while before retrying.

Q: How can I report a bug or issue to Polymarket?

A: Contact Polymarket's customer support team via email at [support@polymarket.io](mailto:support@polymarket.io). Provide detailed information about the issue, including the debug ID (if available).